226GB
Table of
contents Sample photo Menu Index
Not sure if the OS of the computer is compatible with the camera.
•Check “R ecommended computer environment” (page 206).
The computer does not recognize the camera.
•Check that the camera is turned on.
•When the battery level is low, install the charged battery pack, or use the AC-PW20 AC Adaptor (sold
separately).
•Use the USB ca ble (supplied) for connection.
•Disconnect the USB cable, and connect it again firmly.
•Set [USB Con nection] to [Mass Storage] (page 181).
•Disconnect all equipment other than the camera, the keyb oard and the mouse from the USB terminals
of your computer.
•Connect the ca mera directly to your computer without passing through a USB hub or other device.
Cannot copy images.
•Make the USB co nnection by properly connecting the camera with your computer (page 211).
•Follow th e designated copy procedure for your OS.
•When you shoot images with a memory card formatted by a computer, you may not be able to copy
the images to a computer. Shoot using a memory card formatted by your camera.
Cannot play back images on a computer.
•If you are usi ng “PlayMemories Home,” refer to the “PlayMemories Home Help Guide.”
•Consult the co mputer or software manufacturer.
The image and sound are interrupted by noise when viewing a movie on a
computer.
•You are playing back the movie directly from the memory card. Import the movie to your computer
using “PlayMemories Home” and play it back.
After making a USB connection, “PlayMemories Home” does not start
automatically.
•Make the USB co nnection after the computer is turned on (page 211).
Cannot insert a memory card.
•Insertion direction of the memory card is wrong. Insert the memory car d in the correct direction.
Cannot record on a memory card.
•The memory card is full. Delete unnecessary images (pages 41 , 115).
•An incompat ible memory card is inserted.
Formatted the memory card by mistake.
•All the data on the memory card is deleted by formatting. You cannot restore the data.
ComputersMemory card
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