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Sony P910a Troubleshooting, card, Blocked SIM, Lock problems, Start-upproblems, P910a will not start

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Troubleshooting

This chapter consists of a selection of suggestions for solving possible problems with your P910a. If this does not help, please try the Knowledge base on the global support site,

Start-up problems

www.SonyEricsson.com/support. There you also find other information that can be helpful.

Your P910a also contains help files with additional information. Access help with the menu option Edit > Help or, in many dialog boxes, with the help icon .

To improve performance, you can update the software of your P910a. See “Sony Ericsson Update Service” on page 133.

P910a will not start

•Handheld phone: recharge or replace the battery.

•Make sure the contacts on the battery and charger are clean and avoid charging the battery in extreme temperatures.

•Vehicle Handsfree: check that the P910a is properly inserted into the holder and check the fuse in the fuse holder (connected to the battery cable).

If you need to hand in your P910a for repair, please note that you may lose information and content that you have saved in your P910a. You are advised to make a copy of such information (make a backup) before handing your P910a in for repair.

Lock problems

Insert card • Make sure a SIM card is activated and inserted into your P910a. See ‘SIM card’ on page 12.

Blocked SIM If your PIN is entered incorrectly three times in a

cardrow, the SIM card will be blocked. You can unblock it by using your PUK. See ‘SIM card lock’ on page 37.

Troubleshooting 179

Contents

User Guide Letters Accented letters Numbers Contents Introduction Getting to know your P910a Phone CommuniCorder Music player Internet Games Messages Contacts Viewers and editors – Quickoffice File manager Online services PC Suite and Content and Application CDs Installing applications Troubleshooting Guidelines for Safe and Efficient Use Terms and definitions Technical data Index Page Page Introduction Getting to know your P910a Page Insertion and removal To insert the battery To remove the battery Charging the battery To charge the battery Tip When you start your P910a for the first time Standby view Selecting and starting applications Closing applications Options menu Navigation Virtual flip Page Page Page Page To insert the Memory Stick To remove the Memory Stick Renaming a Memory Stick Copying and moving data Formatting a Memory Stick Sharing data with other devices Memory Stick adapter Warning Compatibility D B To start the demo To stop the demo Phone Call list CommuniCorder Pictures (flip open only) Video (flip open only) Internet (flip open only) Quicksheet, Quickword, Quickpoint, PDF Pdf+ (flip open only) Jotter Control panel (flip open only) Calculator (flip open only) Sound recorder Application launcher views Folders Using the folder menu To copy all the files in a folder to another folder To move a file from one folder to another To copy a file to another folder Managing your files Zooming Find Sorting your files Sending and receiving items To send an item using Send as To handle items received in email and multimedia messages To receive beamed items Methods for storing data Getting help and setting zoom Settings Types of text input Inserting symbols T9® text input To enter letters using T9 Text Input Page On-screen Handwriting recognition keyboard Page Extended characters Flip keyboard Using the CAPS key Using the 123 key Inserting symbols SIM card lock To activate the SIM card lock PIN2 Device lock To activate the device lock Change code To change a code Automatic keylock To activate or change the screen lock To lock the screen Phone To make a call using Speed dial To make a call using the Call list To make a call using Contacts To make a call using voice control To make an emergency call To end a call Shortcuts Incoming calls To handle an incoming call Options during or directly after a call To make a call using the Contact list Options during or after a call To make and handle a new call during a call Conference calls To start a conference call To add a new conference party To manage a conference call To speak privately to a specific conference party To view the Call list with the flip closed: To view the Call log with the flip open: To delete calls from the Call list Silent mode To set a Speed dial number To edit or delete a Speed dial number Set up speed dial numbers Flight mode To use the Power menu To set flight mode on and off when Power menu is selected To set flight mode on or off Controlling tone-basedservices Hyperlinks in Messaging and Jotter To use the TTY device together with the P910a Support for TTY Support for ALS To select a line for outgoing calls Programmable feature buttons Corporate phone services in P910a Using corporate phone service Configuring corporate phone service To set the phone preferences Incoming call picture Voice control To record a voice command Add to contacts Handsfree Forward calls To forward calls Accept calls To add a contact to the Accepted list Call waiting Restrict calls To restrict incoming calls To restrict outgoing calls Voicemail Corporate phone services To set up corporate phone services Incoming call behavior GPRS Alert TTY Accessory AoC - Call meter settings ALS settings (subscription dependent) To set the line tags CommuniCorder To delete the last video clip Delay timer To set the delay time To record video with delay timer Video status To take a picture To view the last picture To delete the last picture To set the delay time and the picture freeze time To take a picture with delay timer Image status To change preferences for the camera To restore default CommuniCorder preferences Pictures and Image editor To rename a picture Zooming pictures, widescreen and full screen Moving, copying and deleting Sending and receiving pictures Forward lock To copy, delete or move multiple pictures Editing pictures To start the Image editor From a picture opened in To zoom in and out To draw on a picture To add text to a picture To crop a picture To resize a picture Video To copy, delete or move multiple video clips To sort the video clips To record a clip using the CommuniCorder Managing video clips To rename a video clip To delete a video clip Saving video clips To save a video clip from another application Sending and receiving video clips Applications How to connect to a streaming service To change the orientation of the picture in full screen mode To change the media buffer size To clear the download cache To change the proxy settings Music player Track-folderview To play a list randomly File list view Loop and random To loop a list To delete a track from the P910a Viewer Aeroplane Managing track folders To rename a track Preferences To select sound file types Saving sound files To save a track from another application Sending and receiving sound files Internet Browser view options Context-sensitivemenus Icons within a page To open a specific Web page To navigate through recently opened pages To save a page for off-linebrowsing To create a bookmark to the open page To view information on the open page To disconnect from the Internet User authentication request WIM Access Signing documents Bookmark view options Icons To open a bookmark To view bookmark information To delete several bookmarks To set up the browser Basic settings Security settings Advanced settings Games Rules Play Solitaire To restart the game during a game To undo/redo a move Messages To save an email message to Outbox Inbox Outbox Draft To store a new message in Draft Local folders To create a new folder Remote folders To subscribe to a new remote folder To write and send a text message To add an EMS item to your text message To format the text in the message using EMS features To save a received EMS item Incoming multimedia messages To play a received multimedia message To forward an MMS To store a received MMS item, for example a picture Creating and sending multimedia messages To create a new multimedia message To enter the recipient’s phone number To insert an attachment To send the multimedia message Preferences to a multimedia message Editing multimedia messages To edit item time To delete, replace or edit an inserted item To add or delete a template Writing email To write a new email To mark an email as urgent To enter addresses from Contacts when writing an email Sending email To move an email message from Outbox to Draft Setting email preferences Adding attachments To attach an entry to an email message ‘Send as’ email Receiving attachments To save an attachment, for example a picture Downloading To specify a size limit for email, above which you only receive a header To download the full message To delete a message both locally and in your email server Downloading email automatically To download your email automatically Disconnecting and connecting Finding messages Get and send To get and send messages for one specific account To get and send messages for all your accounts Mark read and unread Saving contact details To save the sender’s details Connecting and disconnecting from the Internet If your service provider or network is unavailable Synchronized email Area information Contacts Menu options in SIM Selecting a contact with the flip closed To select a contact To send a text message To send a multimedia message To add a contact To delete a contact List view Edit view Using service and information numbers To call an Information number or Service number on the SIM card To create a new contact To add a field to a contact To add a DTMF tone sequence To add a note to a contact To add a photo or other picture to a contact To personalize the ring melody for a contact To change the details of a contact To delete a contact To create or edit a contact on the SIM card To move, send or delete a contact To search for an entry containing specific text Copying contacts to and from the SIM card To copy contacts from the SIM card To create your owner card To send your owner card To view or edit your owner card Contacts tab To sort the contact list and show the preferred phone number Calendar To create re-occurringentries To edit an entry To find a certain entry To delete an entry To delete all entries in a period of time To move a Calendar item to Tasks To cut or copy Calendar entries to the Tasks application To customize the calendar view, General tab To customize the alarm settings To assign colors to your entries using the folders Tasks To open an existing entry To mark an entry as completed To sort the entries To make a copy of an entry or paste an entry To restore a deleted entry Page Jotter Edit a note with the flip closed To delete a note Sound recorder To send a sound recording Calculator Time To specify your workdays To set the locations To set the number details To activate an existing alarm To set a new alarm Page Viewers and editors – Quickoffice To save and copy the document to a specific folder To edit a document To handle a presentation file Viewing a presentation To save and copy a received document To move a document To view a document Full screen File manager To delete one or more folders or files To change properties for one or more folders or files Online services PC Suite and Content and Application CDs Opening the Content and Application CD for P910a Installing applications From the P910a From a PC Installing applications from your PC Installing applications in the P910a Removing applications in the P910a To update the P910a software Connecting to other devices To activate the infrared port on the P910a To activate the infrared port on the PC Send and receive Activating Bluetooth wireless technology Pairing To let your P910a initiate pairing with another device, such as a headset To let a headphone initiate pairing with your P910a To let another device initiate pairing with your P910a To remove a paired device from your P910a Passcodes Bluetooth share Synchronization and backup Local synchronization settings To make the synchronization settings To make a manual synchronization Making a local synchronization To make an automatic synchronization Remote synchronization settings To configure the remote synchronization server To select items to synchronize Making a remote synchronization Preconditions Performing a backup To make a backup To restore a backup Page Personalizing your P910a To choose the contact’s picture size 11:03 John S mith +4613244500 (h) End call Page Control panel Wallpaper tab Screen tab Power tab To activate the Power menu To cancel the selection of Power menu On the Location tab On the Numbers tab To listen to the selected ringtone or alert To change the default ring tone or alert To set vibrating alert, silent mode, speakerphone, or mute the microphone Calls tab Messages tab Other tab Time & date tab To set the current date To set the current time To turn daylight saving time on Format tab The Connections tab Security Selected: Cleared: To add a network to the preferred list To create a new Internet account Accounts tab New GPRS account New Dial-Upor High-Speed Dial-Upaccount To edit an Internet account To delete an Internet account Preferred mode (bearer preference) Page Email tab To create a new email account To edit an email account To delete an email account SMS tab MMS tab Area tab To enable Cell Information To turn Area Information on To add a new channel To turn a channel on or off To delete a channel The Other tab Security information Type of certificate Adding and deleting certificates IP security password Password Activation password Deleting information from applications Deleting or copying general files To delete files or copy files between folders Uninstalling applications To uninstall applications Enable PIN Disable PIN To change the PIN code Getting started with Internet and Messages To check that your SMS messaging settings are correct Accepting new Internet or Messages settings Page Manually set up a WAP account The Dial-UpNetworking Wizard To edit a previously created DUN entry To define P910a as a modem To set up a Dial-Upentry for CSD or HSCSD Connecting To connect using a DUN entry created by the wizard Connection information GPRS status information GPRS data log To view information on an account To delete the log for an account To reset the log of an account Troubleshooting Device lock Key symbol Indicator light Does not flash Communication problems The person am talking to has a problem hearing what am saying Problems to connect to a PC or another device Not possible to establish connection using cable Cannot use my P910a as a modem Cannot synchronize with my PC Memory full Storage Tap on display does not work Cannot change language Incorrect Guidelines for Safe and Efficient Use Page What we will do Conditions Page Page Terms and definitions CSS DTMF DUN EMS FCC HSCSD HTML HTTP IMAP4 IrDA MIDI MIME MMS MP3 MPEG-4 PDF Phonebook PIM PIN PNG SMIL SMS SMTP SWIM SyncML VGA VPN WAP WAV WBXML xHTML XML Technical data Infrared transceiver Phone GPRS Maximum Data Rates (kbps) HSCSD Maximum Data Rates (kbps) Integrated CommuniCorder Video player Music player Integrated browser SMS MMS Email Document viewer and editor Index