This is the Internet version of the user’s guide. © Print only for private use.

The person I

• Make sure you do not cover the microphone

am talking to

when you talk. You find the microphone at the

has a problem

bottom of the phone, next to the connector.

hearing what I

• You could be almost out of network range. The

am saying

sound improves with a better network

 

connection.

Cannot use

• Your subscription does not include WAP. Check

WAP

with your service provider.

 

• The settings are not correct. Enter new settings.

 

Contact you service provider or visit

 

www.SonyEricsson.com/support and use the

 

WAP phone setup-message generator.

Cannot send

• Your subscription does not include SMS or

nor receive

MMS. Check with your service provider.

SMS or MMS

• Check with you service provider that you have

 

entered the correct Service Center phone

 

number.

 

• Check the settings in the Control panel. Contact

 

you service provider or visit

 

www.SonyEricsson.com/support and use the

 

MMS phone setup-message generator.

 

• Make sure that Flight mode is deactivated.

 

• Phone memory might be full. Delete some

 

pictures or music, for example.

Cannot use

• Check with your service provider that your

email

subscription includes email.

 

• The settings might not be correct. Enter new

 

settings. Use the phone setup-message generator

 

for email on www.SonyEricsson.com/support

 

to send you an auto setup message, or contact

 

your service provider. See also “Email tab” on

 

page 161.

Fax calls

• Your P910a does not support fax transmission.

 

Even if your operator subscription supports fax

 

transmission, fax calls will be rejected. However,

 

they can be forwarded to another number such as

 

the office fax number, see ‘Forward calls’ on

 

page 54 for more information.

 

• Make sure potential fax callers do not try to send

 

a fax to your P910a as they can experience a

 

number of retries before the fax transmission is

 

stopped.

Troubleshooting 181