Getting Help

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Troubleshooting (Windows® 98 systems)

Notebook Computer User Guide

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Pressing Ctrl+Alt+Delete may result in data loss in files that are currently open.

My computer “locks up”

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Try restarting the computer. On the Windows taskbar, click the Start button, click

 

Shut Down, select Restart and click OK.

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If you cannot restart as described in the preceding step, you can restart the

 

computer by pressing pressing Ctrl+Alt+Delete once and then clicking Shut

 

Down in the Windows Task manager.

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If the previous step does not work, press the power button and hold it for at least

 

four seconds. This turns off the power.

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If your computer locks up while playing a DVD-ROM/ CD-ROM, stop the DVD-

 

ROM/ CD-ROM, and restart the computer by pressing Ctrl+Alt+Delete and

 

choosing Shut Down.

Sony

My software program “locks up” or crashes

Contact the software publisher or designated provider for technical support. Please refer to your Software guide for information on how to contact them.

My mouse doesn’t work

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If you are using an external mouse, check that the mouse is plugged into the

 

mouse connector.

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If you have connected an external mouse while your computer is on, you must

 

restart your computer.

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If you are using an optional Sony USB PCGA-UMS1 mouse, check that the mouse

 

is plugged into the USB connector.