Getting Help

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Troubleshooting (Windows® 2000 Professional systems)

Sony Notebook Computer User Guide

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DVD Region Code Change

On your computer, the default DVD region code is "2". Do not change this setting using the region code change function in Windows® 2000, or using any other software applications. System malfunctions originating from the user changing the DVD region code are beyond the scope of your warranty and will result in service charges for repair.

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Check the volume of your speakers.

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Clean the CD-ROM disc.

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Moisture condensation may have occurred. Leave the computer for at least 1

 

hour while it is turned on.

I can’t play a DVD-ROM disc

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If a region code warning appears when you are using the DVD player, it could be

 

that the DVD-ROM disc you are trying to play is incompatible with the DVD-

 

ROM drive in your notebook computer. The region code is listed on the disc’s

 

packaging.

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If you hear sound but cannot see video, your computer’s video resolution may be

 

set too high. For best results, change the resolution in Windows Control Panel/

 

Display/Settings to 800 x 600 using 8-bit color.

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If you see video but cannot hear sound, check all of the following:

1

Make sure the mute setting is off in your DVD player.

2

Check the master volume setting in the audio Mixer. If you have connected

 

speakers externally, check the volume settings in your computer speakers and

 

check the connections between your speakers and the computer.

3

In the Device Manager, check that the DVD/CD-ROM drivers are installed

 

properly. To display the Device Manager, click Start, point to Settings and click

 

Control Panel. On the Hardware tab, click on the Device Manager... button.

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A dirty or damaged disc may cause the computer to “hang” while it tries to read

 

the disc. If necessary, reboot the computer, remove the disc, and then check that it

 

is not dirty or damaged.