Getting Help

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Sony Notebook Computer User Guide

Troubleshooting (Windows® 98 systems)

My modem connection is slow

Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:

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Have your phone company check that your phone line is free from any line noise.

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If your problem is fax-related, check that there are no problems with the fax

 

machine you are calling and that it is compatible with fax modems.

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If you are having a problem connecting with your Internet Service Provider,

 

check that the ISP is not experiencing technical problems.

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If you have a second phone line available, try connecting the modem to that line.

About peripherals

I cannot use DV devices. The message "DV equipment seems to be disconnected or turned off" appears.

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Check that the DV device is turned on and that the cables are properly connected.

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If you are using multiple i.LINK™ devices, the combination of the connected

 

devices may cause unstable operation. In this case, turn off the power to all

 

connected devices and disconnect unused devices. Check the connection and

 

then turn on the power again.

My PC card is not working

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Make sure the PC card is compatible with your version of Windows®.

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Use the Sony Notebook Setup utility to disable devices you are not currently

 

using.