Getting Help

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Sony Notebook Computer User Guide

Troubleshooting (Windows® 2000 Professional systems)

My software program “locks up” or crashes

Contact the software publisher or designated provider for technical support. Please refer to your Software guide for information on how to contact them.

My mouse doesn’t work

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If you are using an external mouse, check that the mouse is plugged into the

 

mouse connector.

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If you have connected an external mouse while your computer is on, you must

 

restart your computer.

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If you are using an optional Sony USB PCGA-UMS1 mouse, check that the mouse

 

is plugged into the USB connector.

My touchpad interprets a single tap as a double-click

Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double-click action.

About Digital Video Captures and DVgate

While I'm recording images to a digital video device using DVgate, my system displays the message "Failed to record to DV deck,Please check deck's power status, cable connection…"

Close all open applications and restart your computer. Frequent recording of images to a digital video device while using DVgate sometimes causes this to occur.

For more information on DVgate, see the DVgate online help.