Getting Help

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Sony Notebook Computer User Guide

Troubleshooting (Windows® 98 systems)

Installing a peripheral device with audio functions may call the

Windows® controller.

To deactivate the Windows® controller and delete the icon :

1 Select My Computer from the Start menu

2 Select Control Panel

3 Open Multimedia

4 In the Audio tab, uncheck the box Show volume control on Task Bar.

About the modem

My internal modem doesn’t work

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Check that the phone line is plugged into your computer.

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Check that the phone line is working. You can check the line by plugging in an

 

ordinary phone and listening for a dial tone.

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Check that the phone number the program is dialing is correct.

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In the Modems Properties dialog (Control Panel / Modems), check that your

 

modem is listed on the General tab, and that the Dialing Properties are correct.

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If you connect a GSM phone, make sure that it is compatible with the internal

 

modem.

My Modem Cannot Establish a Connection

The modem dialing mode may be incompatible with your telephone line.

To verify the modem settings, see “Configuring the modem for use” in your Software

Guide.