Getting Help

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Sony Notebook Computer User Guide

Troubleshooting (Windows® 2000 Professional systems)

When I double-click an application icon a message such as “You must insert the application CD into your CD-ROM drive” appears and the software does not start

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Some titles require specific files that are located on the application’s DVD-ROM /

 

CD-ROM disc. Insert the disc and try starting the program again.

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Make sure you place the disc in the tray with the label side facing up.

My floppy disk drive can’t write to a diskette

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The diskette is write-protected. Disable the write-protect feature or use a diskette

 

that is not write-protected.

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Check that the diskette is properly inserted into the floppy disk drive.

About sound

My speakers are not producing sound

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The built-in speakers may be turned off. Press Fn+F3 to turn on the speakers.

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The speaker volume may be turned to the minimum. Press Fn+F4, and then press

 

V or b to increase the volume.

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If your computer is powered by battery, check that the battery is inserted properly

 

and that it is charged.

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If you are using an application that has its own volume control, check that the

 

volume is turned up.

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Check the volume controls in Windows®.

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If you use external speakers, check that the speakers are properly connected and

 

the volume is turned up. If the speakers have a mute button, make sure it is off.

 

If batteries power the speakers, check that the batteries are inserted properly and

 

that they are charged.