Getting Help

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Sony Notebook Computer User Guide

Troubleshooting (Windows® 2000 Professional systems)

About the display

My LCD does not display anything

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Check that the computer is plugged into a power source and that it is turned on.

 

Check that the power indicator on the front panel of the computer is on.

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Check that the battery packs are inserted properly and that they are charged.

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Adjust the brightness of the LCD.

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The computer may be in LCD (video) standby mode. Press any key to activate

 

the display.

The screen image on my external display is not centered or sized properly

Use the controls on your external display to adjust the image. Please refer to the manual supplied with your display for more information.

About CD-ROMs and diskettes

My DVD-ROM / CD-ROM drive tray does not open

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Make sure the computer is turned on.

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Press the Eject button on the DVD-ROM / CD-ROM drive.

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If the Eject button does not work, you can open the tray by inserting a sharp,

 

pointed object into the hole to the right of the Eject button.

I can’t play a CD-ROM disc

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Make sure the label of the CD-ROM is facing up.

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If the CD-ROM disc requires software, make sure the software is installed

 

according to the program’s instructions.