Getting Help
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Getting Help
Sony provides several support options for your Sony computer. When you have questions about your computer and the preinstalled software, check these sources for answers, in the following sequence:
1Read Me First Contains Frequently Asked Questions, the most
2 User Guide | Explains how to use your notebook computer and |
| peripheral devices, and solve common problems. Also |
| includes product specifications. |
3Electronic Documentation
Read Me First and the User Guide are also available electronically on your hard drive, along with two additional documents: Customizing Your VAIO Model Name and Troubleshooting Help. You can access this electronic documentation from the Windows Start menu by selecting Programs/VAIO/Documentation.
4Manuals and online help files that may accompany your preinstalled software
Most of the manuals for preinstalled software are located on your hard disk drive as online help files. You can access the online help files from the Help menu in the specific application. A printed manual is available for some applications.
5Knowledge Database
Provides instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access the Sony Knowledge Database at http://www.sony.com/ pcsupport
6Sony Fax-on- Demand
This service provides you with answers to commonly asked questions. You can use this automated service to request a list of available topics and then select the topics that you want to receive. To contact the Sony
7Software Updates
You can download the latest software updates and software patches for your Sony computer by selecting Software Updates on the Sony PC Support web page at http://www.sony.com/pcsupport
