Getting help

Sony VAIO Desktop User Guide

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2Right-click the Compact Disc icon.

3Select the Eject option from the pop-up menu.

I cannot play a CD

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After inserting the CD, wait for a few seconds for the system to detect it before you try to access it.

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Make sure the label of the disc is facing outwards.

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If the disc requires software, make sure the software is installed according to the instructions of the

 

program.

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Check the volume of your speakers.

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Clean the disc with an appropriate cleaner.

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Moisture condensation may have occurred. Leave the computer for at least 1 hour before turning it on.

I cannot play a DVD-ROM

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If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you

 

are trying to play is incompatible with the CD-RW/DVD-ROM drive on your VAIO desktop. The region

 

code is listed on the packaging of the disc.

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If you hear sound but cannot see a picture, your computer's video resolution may be set too high. For

 

best results, change the resolution in the Windows® Control Panel - Display - Settings to 800 x 600

 

using 8-bit color.

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If you see the video but cannot hear sound, check all of the following:

 

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Make sure the mute setting is off in your DVD player software.

 

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Check the master volume setting in the Audio Mixer. If you have connected external speakers, check

 

 

the volume settings for your computer speakers and check the connections between your speakers

 

 

and the computer.