Getting help

Sony VAIO Desktop User Guide

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Troubleshooting

About the computer and software

This section describes how to solve common problems you might encounter when using your VAIO desktop. Many problems have simple solutions. Please try these suggestions before contacting VAIO-Link or your local Sony dealer.

My computer does not start

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Check that the computer is plugged into a power source and that it is turned on.

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Check that the power indicator on the front panel of the computer indicates that the power is on.

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Confirm that the power cord and all cables are connected firmly.

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If you have plugged the computer into an Uninterrupted Power Supply (UPS), make sure the UPS is

 

turned on and works.

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Check that the monitor is properly connected to the main unit. Check that the brightness and contrast

 

controls are adjusted correctly.

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Moisture condensation may have occurred. Wait at least an hour before turning the computer on.

The message 'Press <F1> to continue, <F2> to enter setup' appears at startup

If the message Press <F1> to continue, <F2> to enter setup appears at the bottom of the display, you need to initialize the BIOS.

To initialize the BIOS, proceed as follows:

1Turn off the computer.

2Remove any peripheral devices connected to the computer.

3Turn on the computer and press <F2> when the Sony logo appears.

The BIOS setup menu screen appears.