Getting help

Sony VAIO Desktop User Guide

 

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My computer locks up

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If you suspect an application is locking your system, you can try to stop it. To do this, press

 

<Ctrl>+<Alt>+<Delete> once. If you have not changed the default settings, you will enter the Task

 

Manager. Select the application that is locking your system, and then click End Task.

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If the above method does not work or you do not know which application is locking your system, restart

 

the computer. On the Windows® taskbar, click the Start button, click Turn Off Computer, and then

 

select Restart.

 

Alternatively, press <Alt>+<F4> to get to the Turn off computer screen.

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If the above method does not work, press the power button and hold it for at least four seconds. This

 

turns off the power.

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If your computer locks up while playing a CD-ROM or DVD-ROM, stop the CD, and shut down the

 

computer by pressing <Alt>+<F4>, and then click Turn Off.
My computer or software program is not respondingTo end the application that has stopped responding, proceed as follows:1 Press <Ctrl>+<Alt><Delete>.If you have not changed the default settings, you will enter the Task Manager.2 Scroll down until you see the comment Not responding next to an application.

3 Select this application from the list and click End Task. Windows® will try to close the application. If it fails to do so, a second dialog box appears.

4 Select End Task again.

￿ If you are unable to unlock the application, repeat the above procedure, but select Shut Down > Turn Off when the Windows Task Manager appears.

If this still fails, proceed as follows:1If possible, save any unsaved work.