Getting help

Sony VAIO Desktop User Guide

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My i.LINK™ device does not appear on the desktop

To see the i.LINK™ device icon on the desktop, proceed as follows:

1Turn off and disconnect your i.LINKdevice.

2Reconnect your device.

3Turn on the power on the device again.

The icon should now appear on the desktop.

The connected i.LINK™ device is not recognised

Disconnect the i.LINKdevice, then connect it again.

You are strongly advised to use only Sony i.LINKcables, as using other brands may cause problems with the i.LINKdevices.

When I remove a Memory Stick™, an error message appears

Insert the Memory Stick™ into the slot again and press <Enter>. Wait until the active application finishes, then remove the Memory Stick™. If the message confirms the ejection of the Memory Stick™, click OK.

About digital video captures and DVgate

When I record images to a digital video device using DVgate, my system displays the message 'Recording to DV device failed. Check the power and cable connections to the devices and try again'

Close all open applications and restart your computer. Frequently recording images to a digital video device while using DVgate sometimes causes this error.