Getting help
Sony VAIO Desktop User Guide
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Clean the disc with an appropriate cleaner. | ||
Moisture condensation may have occurred. Leave the computer for at least 1 hour before turning it on. | ||
I cannot play a | ||
If a region code warning appears when you are using the DVD player, it could be that the | ||
| are trying to play is incompatible with the | |
| listed on the packaging of the disc. | |
If you hear sound but cannot see a picture, your computer's video resolution may be set too high. For | ||
| best results, change the resolution in the Windows® Control Panel – Appearance and Themes - | |
| Display - Settings to 800 x 600 using | |
If you see the video but cannot hear sound, check all of the following: | ||
| Make sure the mute setting is off in your DVD player software. | |
| Check the master volume setting in the Audio Mixer. If you have connected external speakers, check | |
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| the volume settings for your computer speakers and check the connections between your speakers |
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| and the computer. |
| In the Device Manager, check that the correct drivers are installed properly. To display the Device | |
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| Manager, Go to the Control Panel. Click Performance and Maintenance, and then the System |
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| icon. In the System Properties dialog box, click on the Hardware tab. |
A dirty or damaged disc may cause the computer to 'hang' while it tries to read the disc. If necessary, | ||
| reboot the computer, remove the disc and then check that it is not dirty or damaged. | |
On your computer, the default DVD region code is 2, which is the region code for European DVDs. Do not change this setting using the Region Code | ||
| Change function in Windows®, or any other software application. System malfunctions originating from the user changing the DVD region code are |
beyond the scope of your warranty and will result in service charges for repair.