The color of the screen does not look right.

,If "Theme" under (Theme Settings) is set to "Original", the background color will automatically change at the beginning of each month.

Video cannot be output to the TV.

,Check that the video output cable is fully inserted into the system and the TV.

,Some TVs may not be able to output video from the PSP® system.

When video is output to a TV, black bars are displayed on the sides (or top and bottom) of the image.

,Because the size of the video image output to the TV for games or Internet browser screens is predetermined, horizontal or vertical black bars may be displayed at the edges of the image.

When the PSP® system is connected to a TV, the screen suddenly goes dark.

,If "Screensaver" under (Connected Display Settings) has been set, the screensaver is automatically activated if no operations are performed for a certain period of time.

Sound

There is no sound.

,Check that the volume is not set to zero. Try raising the volume.

,Check that the mute setting is not on. Press the sound button on the system front to clear the mute setting.

,When headphones or a video output cable is connected, no sound is output from the PSP® system speakers.

The volume does not turn up.

,If "AVLS" under (Sound Settings) is set to "On", the maximum volume level is restricted.

,When a video output cable is connected, the volume cannot be changed using the PSP® system's volume + button / volume - button. Adjust the volume on the connected device.

The headphones do not emit sound or the sound contains noise.

,Check that the headphones are fully inserted.

The PSP® system's internal microphone does not pick up sound.

,When a headset (sold separately) is connected, the PSP® system receives sound through the headset's microphone. The internal microphone cannot be used.

UMD®

The system does not recognize the UMD®.

,Slide the power/hold switch up and hold it for at least three seconds until the power indicator turns off. Power will be completely cut off. After that, turn the system back on.

Upon starting a UMD®, a message recommending an update is displayed.

,Update the system software. For details on updates, refer to the Quick Reference manual supplied with the system.

US

Troubleshooting

Before requesting service 17