Computers

Symptom

Cause/Solution

 

 

You do not know if the OS of your

• Check “Recommended computer environment” (pages 89 and 102).

 

 

computer is compatible.

 

 

 

 

 

 

 

You cannot install the USB driver.

• In Windows 2000, log on as Administrator (authorized Administrators) (page 89).

 

 

 

 

 

 

Your computer does not recognize

• Turn on the camera (page 20).

 

 

your camera.

• The battery level is low. Use the AC Adaptor (page 19).

 

 

 

• Use the supplied USB cable (pages 91 and 102).

 

 

 

• Disconnect the USB cable from both the computer and the Cyber-shot Station, and connect it again

 

 

 

firmly. Make sure that “USB Mode” is displayed on the LCD screen (page 91).

 

 

 

• Properly install the camera to the Cyber-shot Station (page 12).

 

 

 

• Set [USB Connect] to [Normal] on the Setup screen (pages 54 and 126).

 

 

 

• The USB connectors on your computer are connected to other equipment besides the keyboard, the

 

 

 

mouse and the Cyber-shot Station. Disconnect all equipment other than the keybord and the mouse

 

 

 

from the USB connectors (page 89).

 

 

 

• The camera is not connected directly to your computer. Connect the camera directly to your

 

 

 

computer without passing through a USB hub or other device (page 89).

 

 

 

• Install the USB driver (page 90).

 

 

 

• Your computer does not properly recognize the device because you connected the camera and your

Troubleshooting

 

computer with the USB cable before you installed the “USB Driver” from the supplied CD-ROM.

 

Delete the erroneously recognized device from your computer (page 93), then install the USB driver

 

 

 

 

(page 90).

 

 

 

 

 

 

You cannot copy images.

• Make a correct USB connection between the camera and your computer (pages 91 and 103).

 

 

 

• Follow the designated copy procedure for your OS (pages 92, 93, 99 and 102).

 

 

 

• You attempted to shoot using a “Memory Stick Duo” formatted by a computer. Shoot using a

 

 

 

“Memory Stick Duo” formatted by your camera.

 

 

 

 

 

 

After making a USB connection,

• Start up the “Picture Package Menu” and check [Settings].

 

 

“Picture Package” does not

• Make a USB connection when the computer is turned on (page 91).

 

 

automatically start.

 

 

 

 

 

 

 

The image cannot be played back on

• If you are using the “Picture Package” application software, click on help at the upper-right corner

 

 

a computer.

of each screen.

 

 

 

• Consult the computer or software manufacturer.

 

 

 

 

 

 

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