Troubleshooting

Additional information

If you run into any problems using your camcorder, follow the steps below.

Check the list (p. 64 to 66), and inspect your camcorder.

Remove the power source, attach

the power source again after about 1 minute, and turn the camcorder on.

Press RESET (p. 75) using a pointed object, and turn the camcorder on.

If you press RESET, all settings, including the clock setting, are reset.

Contact your Sony dealer or local authorized Sony service facility.

Your camcorder may be required to initialize or change the current internal recording media of your camcorder, depending on the problem. In the event of this, the data stored on the internal recording media will be deleted. Be sure to save the data on the internal recording media on other media (backup) before sending your camcorder for repair. We will not compensate you for any loss of internal recording media data.

During repair, we may check a minimum amount of data stored on the internal recording media in order to investigate the problem. However, your Sony dealer will neither copy nor retain your data.

See the “Handycam” Handbook (p. 63) for details on the symptoms of your camcorder, and “PMB Help” (p. 39) on connecting your camcorder to a computer.

The power does not turn on.

	Attach a charged battery pack to the
	camcorder (p. 15).
	Connect the plug of the AC Adaptor to the
US	wall outlet (wall socket) (p. 17).

The camcorder does not operate even when the power is set to on.

It takes a few seconds for your camcorder to be ready to shoot after the power is turned on. This is not a malfunction.

Disconnect the AC Adaptor from the wall outlet (wall socket) or remove the battery pack, then reconnect it after about 1 minute. If your camcorder still does not work, press RESET (p. 75) using a pointed object. (If you press RESET, all settings, including the clock setting, are reset.)

The temperature of your camcorder is extremely high. Turn off the camcorder and leave it for a while in a cool place.

The temperature of your camcorder is extremely low. Leave the camcorder with the power turned on. If you still cannot operate your camcorder, turn off the camcorder and take it to a warm place. Leave the camcorder there for a while, then turn on the camcorder.

Your camcorder gets warm.

Your camcorder may become warm during operation. This is not a malfunction.

The power abruptly turns off.

Use the AC Adaptor (p. 17).

Turn on the power again.

Charge the battery pack (p. 15).