Front-Panel Messages

Message

What You Should Do

 

 

Additional cleaning will be

Replace the print cartridge.

ineffective.

 

 

 

Automatic Document

See “How to Clear a Paper Jam in the ADF” earlier in this

Feeder Jam. Clear jam then

chapter.

press Resume.

 

 

 

Black ink low

Replace the black ink cartridge at your earliest convenience.

Black ink out soon.

Replace the black ink cartridge immediately.

 

 

Cartridge carriage blocked.

Make sure the print cartridges are installed and the latches

Close latches over print

are closed, and then turn the power off and on.

cartridges, then turn power

 

off then on.

 

 

 

__Error. Record number

Turn the power off and then on again. If this does not work,

then call for service.

record the error number and contact HP.

 

 

Paper jam.

Clear the paper jam, and then turn the power off and then on

 

again.

 

 

Power Save On.

The HP Color Copier has not been used for 12 hours or more.

 

Press any button on the front panel or load originals in the

 

ADF.

 

 

Remove and check black

The wrong black cartridge may be installed, or it may be

cartridge. Verify Part

installed incorrectly. Remove it and replace it with the

Number: 51645A or

correct cartridge, or insert it correctly.

51645G.

 

 

 

Remove and check (black or

One of the print cartridges is either incorrectly installed, the

color) cartridge.

wrong type, or defective. Remove the applicable print

 

cartridge, and then reinsert it. Make sure to remove the tape

 

from the print cartridge, and close the latch securely. If this

 

does not solve the problem, replace the cartridge.

 

 

Remove and check color

The wrong tri-color cartridge may be installed, or it may be

cartridge. Verify Part

installed incorrectly. Remove it, and replace it with the

Number: C1823A, C1823D,

correct cartridge or insert it correctly.

or C1823G.

 

 

 

Remove original from the

Remove the original from the document glass, and then press

document glass.

Select/Resume on the front panel. If there is no original on

 

the glass, turn the unit off and then on again.

 

 

5-4Troubleshooting and Maintaining Your HP Color Copier

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HP manual Front-Panel Messages, 4Troubleshooting and Maintaining Your HP Color Copier