Support Services

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This chapter explains how to get support for your HP Color Copier.

Get Help from HP

If you are unable to find the answer you need in this guide, you can contact one of the HP support services listed in the following pages. Support services are available in the U.S. and Canada

Online Services

Internet

If you have Internet access, you can get help from the HP Web site at:

http://www.hp.com/go/copiers

Here you can find the latest product information and answers to frequently asked questions to help you get the most from your HP Color Copier.

To order printed user guides, a front-panel overlay, or any other replaceable parts in the U.S. or Canada, dial:

(888) HP DISKS (473-4757)

HP FIRST

Call HP FIRST to request information to be faxed directly to you. HP offers this service free of charge. To use HP FIRST, you need a touch-tone phone and a 9600-baud, Group 3 fax machine so you can receive the information.

HP Customer Support

If you need to contact HP Customer Support, do the following before you call:

1Make sure that the unit is plugged in and powered on, that the specified inkjet print cartridges are installed correctly, and that the recommended paper is properly loaded in the IN tray.

2Review Chapter 2, “Setting Up Your New HP Color Copier,” and Chapter 5, “Troubleshooting and Maintaining Your HP Color Copier.”

HP Color Copier User’s Guide 7-1

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HP Color Copier manual Support Services, Get Help from HP, Online Services, Internet, HP Customer Support