HP manual Prepare Your HP Color Copier for Shipment, 2Support Services

3Try resetting the unit by powering it off and then on again, using the white button located on the left side of the unit’s front panel.

4Call the HP FIRST toll-free number or check the HP Web site at http://www.hp.com/go/copiers for more information that might help.

5If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following:

◆Have your serial number ready.

◆Make a color copy.

◆Be prepared to describe your problem in detail.

6Call HP Customer Support. Be near your HP Color Copier when you call.

Prepare Your HP Color Copier for Shipment

If after contacting HP Customer Support you are requested to send your HP Color Copier in for service, do the following:

1Turn on the HP Color Copier.

2Open the print-cartridge access door.

3Remove both print cartridges, and leave the print-cartridge latches flipped back.

CAUTION Print cartridges that remain inside may damage your HP Color Copier.

4Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the HP Color Copier, unless instructed to by the HP customer support call agent).

5Turn off the HP Color Copier. You will see the message “Shutting Down” on the front-panel display.

6Close the print-cartridge access door.

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