Backing up and restoring

Tip It is recommended that you turn BlackBerry service off before using the Sony Ericsson PC Suite for Smartphones to connect your phone with your PC.

You can still use the Sony Ericsson PC Suite for Smartphones to connect your phone with your PC when BlackBerry Connect software is installed. However synchronization is prevented if a BlackBerry service book is installed on your phone for the synchronization application.

If you restore an old BlackBerry Enterprise Solution version your calendar entries may not be update. To correct this:

1.Connect your phone to the PC via USB cable. When

connected, the icon appears in the status area to the right of the taskbar on your PC.

2.Open the BlackBerry Connect Desktop for Sony Ericsson application on your PC. A dialog opens and automatically generates keys for your BlackBerry Connect account so that BlackBerry Enterprise Server knows which phone is associated with your corporate email account.

Note: You must keep moving your mouse while the encryption key is being generated.

3. The Calendar items dialog also opens, asking Do

you want to proceed with bulk load of calendar items to your phone? Click OK to download your

corporate mail program’s calendar entries.

Tip This dialog only opens if calendar reconciliation is enabled on your BlackBerry Enterprise Server account.

Uninstalling BlackBerry Connect

To uninstall:

1.Select on your phone.

2.Select Control panel > Other > Uninstall. The Uninstall dialog lists all the applications that can be removed from your phone.

3.Select BlackBerry, select Uninstall.

4.Select Yes in the confirmation dialog to confirm deletion.

The BlackBerry Connect application, the BlackBerry Connect account, and the Message accounts will all be removed from your phone.

Troubleshooting

Suggestions for solving possible problems with BlackBerry Connect software are listed below. If these

Using BlackBerry Connect 25