74 Troubleshooting

Problem

Possible Cause

Recommended Action

 

 

 

Printer test works, but printer

The interface cable is

Check to make sure that the

will not print out data from

connected incorrectly or

printer interface cable is

the attached computer.

damaged.

connected correctly. If it is,

 

 

try a different cable.

 

 

 

Printer does not feed paper

Jamming paper.

Remove all paper from the

properly.

 

printer and then reload it.

 

 

 

 

The printer is not set up

Set up the printer for the

 

correctly for the thickness of

paper thickness you are

 

paper being used.

using. See “Adjusting for

 

 

paper thickness” on

 

 

page 58.

 

 

 

Line spacing is incorrect.

Jamming paper.

Set up the printer for the

 

 

paper thickness you are

 

 

using. See “Adjusting for

 

 

paper thickness” on

 

 

page 58.

 

 

 

 

The line spacing or leading

Choose a different line

 

selected in your application

spacing or leading setting

 

program is wrong.

from your application.

 

 

 

 

Auto line feed with carriage

Use the EDS Mode to

 

return is enabled.

disable auto line feed with

 

 

carriage return (page 32).

 

 

 

Lines print over each other.

Auto line feed with carriage

Use the EDS Mode to

 

return is disabled.

enable auto line feed with

 

 

carriage return (page 32).

 

 

 

 

Jamming paper.

Set up the printer for the

 

 

paper thickness you are

 

 

using. See “Adjusting for

 

 

paper thickness” on

 

 

page 58.

 

 

 

Page 82
Image 82
Star Micronics LC-8521 user manual Interface cable is