4)Replace the ROM cover. Then secure it with the screw. The settings take effect when you turn on the printer.

6-5. Errors

The various types of errors can be identified by the buzzer’s sound and the lit LEDs or the test print result.

Buzzer: The circled numbers refer to the type of buzzer sound.

LED: The circle () indicates that the LED is lit up.

a) Recoverable errors

The printer goes off line (ON LINE LED goes off) when these errors occur. After the cause of the error is removed, operation of the printer should return after the ON LINE switch is pressed.

Error

Cause

Buzzer

 

LED

 

 

 

ERROR

HEAD UP

NO PAPER

 

 

 

Head up error

The head is up.

2

 

 

 

No paper error

Paper is not installed.

3

 

 

 

 

 

 

 

 

 

b) Unrecoverable errors

The printer goes off line (ON LINE LED goes off) when these errors occur. Operation of the printer cannot be returned after the cause of the error is removed.

Error

 

Cause

Buzzer

 

LED

 

 

 

 

 

ERROR

HEAD UP

NO PAPER

 

 

 

 

Label size error

The paper size differs from

4

 

 

 

 

 

the set size.

 

 

 

 

Command

 

There is an error in the

5

 

 

 

error

*1

command.

 

 

 

 

 

 

 

 

 

 

 

 

 

Cutting error

The paper was not cut

5

 

 

 

 

 

properly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Transmission

There is an abnormality in

5

 

 

 

error

*2

the received data.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*1 Only in page mode

*2 Only with the serial interface

If a framing error or a vertical parity error occurs in Line Mode, “?” is printed.

ENGLISH

– 14 –

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Star Micronics TSP400Z user manual Errors, Error Cause Buzzer

TSP400Z specifications

The Star Micronics TSP400Z is a high-performance thermal receipt printer designed to meet the demands of retail and hospitality environments. Not only does it deliver high-speed printing, but it also integrates a wide array of features that enhance its functionality, making it a preferred choice for businesses seeking reliability and efficiency.

One of the standout features of the TSP400Z is its fast printing speed, capable of reaching up to 250 mm per second. This impressive speed ensures that customer transactions are processed swiftly, thus improving service efficiency and reducing wait times at points of sale. The printer supports a print resolution of 203 DPI, ensuring crisp and clear text as well as high-quality graphics.

The TSP400Z employs advanced thermal printing technology, eliminating the need for ink or ribbons. This not only cuts down on maintenance costs but also ensures a cleaner working environment by reducing waste. The printer is designed for durability and longevity, with a robust construction that withstands the rigors of daily use in busy commercial settings.

Connectivity options are another highlight of the TSP400Z. It supports multiple interfaces, including USB, Serial, and Ethernet, catering to a variety of system configurations. Additionally, it supports Bluetooth connectivity, making it suitable for mobile printing applications. This versatility allows businesses to easily integrate the printer with existing systems and devices.

Another notable characteristic is its ability to print in multiple languages and support various barcode formats. This feature is particularly useful for businesses with a diverse clientele or for those that operate in multiple regions. The printer also includes practical features such as autocutter functionality, ensuring clean and professional receipt cuts, which enhances the overall customer experience.

The TSP400Z is designed with several user-friendly features such as an intuitive control panel, which simplifies operation and troubleshooting. Furthermore, it supports Star’s CloudPRNT technology, allowing for seamless cloud-based printing solutions, which is increasingly becoming essential in modern business practices.

In summary, the Star Micronics TSP400Z is a reliable, efficient, and versatile thermal receipt printer, perfectly suited for retail and hospitality. With its high-speed printing, multiple connectivity options, and advanced features, it is engineered to enhance operational efficiency and customer satisfaction in any busy commercial setting.