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Sun Microsystems X4140 Handling of Uncorrectable Errors, Handling of Correctable Errors, Index

Models: X4140 X4440 X4240

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Handling of Uncorrectable Errors	53
Handling of Correctable Errors 56
Handling of Parity Errors (PERR)	59
Handling of System Errors (SERR)	61
Handling Mismatching Processors	63

Hardware Error Handling Summary 64

Index 69

Contents v

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Sun Microsystems X4140 Handling of Uncorrectable Errors, Handling of Correctable Errors, Handling of Parity Errors PERR

Contents

August 2008, Revision A Sun Fire X4140, X4240, and Servers Diagnostics GuideSun Microsystems, Inc Please Recycle 2. Using SunVTS Diagnostic Software Contents3. Troubleshooting DIMM Problems PrefaceUsing the ILOM Service Processor GUI to View System Information Status Indicator LEDsError Handling A. Event Logs and POST CodesHandling of Correctable Errors Handling of Uncorrectable ErrorsHandling of Parity Errors PERR Handling of System Errors SERRvi Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Before You Read This Document Prefacehttp//docs.sun.com Related DocumentationWeb Sites Typographic ConventionsThird-Partyx Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Sun Welcomes Your Comments“Service Troubleshooting Flowchart” on page Service Troubleshooting Flowchart“Gathering Service Information” on page “System Inspection” on page Initial Inspection of the Server2. Document the server settings before you make any changes Gathering Service Information1. Collect information about the following items 4. Check for potential device conflicts before you add a new deviceExternally Inspecting the Server Troubleshooting Power ProblemsSystem Inspection Internally Inspecting the Server 2. Remove the server cover 6 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Running SunVTS Diagnostic Tests Using SunVTS Diagnostic SoftwareRequirements Diagnosing Server Problems With the Bootable Diagnostics CDSunVTS Documentation Using the Bootable Diagnostics CD Close the Log file window - The window is closed a. Click the Log buttonc. With the three lower buttons you can perform the following actions “DIMM Population Rules” on page “DIMM Replacement Policy” on page Troubleshooting DIMM Problems“How DIMM Errors Are Handled by the System” on page “Isolating and Correcting DIMM ECC Errors” on pageUncorrectable DIMM Errors DIMM Replacement PolicyHow DIMM Errors Are Handled by the System # ipmitool -H 10.6.77.249 -U root -P changeme -I lanplus sel list Correctable DIMM Errors DIMM Fault LEDs BIOS DIMM Error MessagesDIMM fault LED is off - The DIMM is operating properly FIGURE 3-1 DIMMs and LEDs on Motherboard Chapter 3 Troubleshooting DIMM ProblemsIsolating and Correcting DIMM ECC Errors 8. Dust off the DIMMs, clean the contacts, and reseat them 4. Disconnect the AC power cords from the server10. Reconnect AC power cords to the server 9. If there is no obvious damage, replace any failed DIMMs12. Review the log file 11. Power on the server and run the diagnostics test again20 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Viewing Event Logs “Viewing Event Logs” on page “Power-On Self-Test POST” on pageEvent Logs and POST Codes Main Advanced PCIPnP Boot Security Chipset Exit Appendix A Event Logs and POST Codes The Advanced Menu Event Logging Details screen is displayed24 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August How BIOS POST Memory Testing Works Power-On Self-Test POSTRedirecting Console Output 11. Click the Start Redirection button 28 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Changing POST Options3. Select Boot Settings Configuration 30 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August POST Codes POST Codes Continued 32 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide AugustPOST Code Checkpoints POST Code Checkpoints Continued 34 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide AugustInitializes NUM-LOCK status and programs the KBD typematic rate POST Code Checkpoints Continued 36 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide AugustExternal Status Indicator LEDs Status Indicator LEDsBack Panel LEDs Front Panel LEDs38 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Rear PS LED Amber Power supply faultHard Drive LEDs Internal Status Indicator LEDsFIGURE B-4 DIMMs and LEDs on Motherboard 40 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide AugustFIGURE B-5 DIMMs and LEDs on Mezzanine Board Appendix B Status Indicator LEDs42 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August “Making a Serial Connection to the SP” on page Using the ILOM Service Processor GUI to View System Information“Viewing ILOM SP Event Logs” on page “Viewing Replaceable Component Information” on pagecd /SP/console start Making a Serial Connection to the SP“Viewing ILOM SP Event Logs” on page “Viewing Replaceable Component Information” on pageViewing ILOM SP Event Logs You can select from the following types of events Interpreting Event Log Time Stamps 48 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Viewing Replaceable Component Information2. From the System Information tab, select Components 50 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Viewing SensorsFIGURE C-3 Sensor Readings Page 4. Click a sensor to display its thresholdsFIGURE C-4 Sensor Details Page 52 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide AugustHandling of Uncorrectable Errors Error Handling“Handling of Uncorrectable Errors” on page “Handling of Correctable Errors” on pageNote the following considerations for this revision Appendix D Error Handling FIGURE D-1 DMI Log Screen, Uncorrectable ErrorHandling of Correctable Errors Appendix D Error Handling FIGURE D-2 DMI Log Screen, Correctable ErrorThe BIOS logs an SEL record The BIOS logs an event in DMI 58 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August EXAMPLE D-1 DMI Log Screen, Correctable Error, Memory DecreasedHandling of Parity Errors PERR FIGURE D-3 DMI Log Screen, PCI Parity Error Handling of System Errors SERR 62 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August DMI Log Screen with ErrorThe BIOS performs a complete POST Handling Mismatching ProcessorsNo SEL or DMI event is recorded The system enters Halt mode and the following message is displayedHardware Error Handling Summary Hardware Error Handling Summarysync flood error occurred on last Hardware Error Handling Summaryboot, press F1 to continue ContinuedContinued Hardware Error Handling Summary66 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August The Front Fan Fault, Service Action Required Hardware Error Handling Summary Continuedtach signals Multiple fan68 Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide August Index