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| T | r | o | u | b l | e | s | h o | o | t | i | n | g |
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| 13 | |
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| TROUBLESHOOTING |
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| PROBLEM |
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| CORRECTION |
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| 1. | Trolley moves substantially on its own when | 1. | Are posts, straight? Use level (see assembly instructions step 11). |
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| the Easytrack System is fully assembled. | 2. | Are the rails secured to the posts? Press up on the rail to make sure that the rail is latched onto the |
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| post. |
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| 3. | Is the ceiling level? An uneven ceiling will make the rail uneven. See "Requirements" section in |
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| manual. |
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| 2. | Extended rail comes completely apart during | 1. | Rail has been extended too quickly/forcefully. Rail was pulled past the locking device. |
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| assembly. | 2. | Check locking device inside rail (top of rail above the trolley) to make sure it is not damaged. |
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| Replace trolley if damaged. See "Easytrack Kit Contents & Part Numbers" section of manual. |
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| 3. | Put rail back together at a slight angle and slide together. |
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| 4. | Slowly extend rail out again to make sure locking device clicks into place. |
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| 5. | Slowly compress rail again. |
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| 3. | Not able to push pin to assemble/disassem- |
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| 1. Is the post still tight against the ceiling? Release pressure on posts by unscrewing blue locking |
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| ble post. |
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| device. See Disassembly instructions step 11. |
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| 2. | Are you lifting the upper portion of the post slightly to release pressure? Raise upper portion of post |
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| first and push the pin in. See Assembly instructions step 9 or Disassembly instructions step 12. |
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| 4. | Not able to tighten post enough to hide red | 1. | Have you extended the post enough? Unscrew using the blue locking handle (see Disassembly |
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| zone. |
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| instruction step 10), slide post up one or more notches, then screw the upper portion of the post to |
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| tighten. See Assembly instructions step 10. If the post has been "unscrewed" to the maximum and |
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| will not turn anymore, reverse direction to shorten the post several inches, then slide the post up |
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| another notch. See Assembly instructions steps |
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| 2. | Are you holding the bottom portion of the post firm while twisting the upper portion of the post |
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| towards the right? See Assembly instructions step 10. |
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| 3. | Is the blue locking handle up out of the lower portion of the post when turning the upper portion to |
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| the right? See Assembly instructions step 10. |
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| 5. | Posts do not appear stable. | 1. | Is red zone still visible? See Assembly instructions step 12 and Troubleshooting problem #4. |
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| 2. | Is neoprene (rubber) on either top plate or foot plate damaged or dirty? Clean both foot plate and |
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| ceiling plate with soap and warm water. Make sure they dry completely before reassembling post. |
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| 3. | Replace foot plate(s) or top plate(s) if neoprene is damaged. |
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| 4. | Is ceiling clean? Clean ceiling and/or floor. See "Requirements" section of manual. |
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| 6. | Trolley does not roll in rail smoothly. | 1. | Is rail clean? Clean rail with damp cloth. |
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| 2. | Is trolley centered in rail? |
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| 3. | Is the trolley damaged? Replace trolley. See "Easytrack Kit Contents & Part Numbers". |
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| 7. | Pivoting rail does not slide all the way over | 1. | Is the pivoting rail extended far enough beyond the other rail? Lengthen pivoting rail, by pulling fur- |
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| to one or both sides. |
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| ther. |
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| 2. | Is the pivoting post too far from the two standard post? If the pivoting rail can't reach the swivel |
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| trolley rail, you need to decrease this distance. Follow Disassembly instructions and reassemble the 3- |
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| post Easytrack. See Figure 3 for information on dimensions and layout. |
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| 3. | Does the pivoting rail need to be more centered between the two standard posts (Figure 30)? |
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| Pivoting post may need to be moved so it is more centered between the two standard posts. Follow |
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| Disassembly instructions and reassemble |
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| 8. | Pivoting rail seems to be at an angle and rail | 1. | Is the ceiling level? See " Requirements" section of this manual for more information. |
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| slides freely towards one direction. | 2. | Is the pivoting rail properly attached to the pivoting post? See Figure 3make sure that the proper post |
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| was used. The pivoting post and standard post are not the same. |
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| 3. | Is the extendable rail with swivel trolley secured on the post? Push up on the rail to ensure it is |
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| locked. |
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