Appendix
Troubleshooting
If your phone is not functioning as it should, first try to find the fault in the following table. The following tips should help you correct the fault:
Problem | Possible cause | Remedy | |
No dialing tone. | No connection to the LAN. | Ensure that the LAN connection | |
|
|
| cables on the phone and at the |
|
|
| LAN socket are correctly |
|
|
| plugged in. |
No display. | No power. | Ensure that the power cable jack | |
|
|
| is correctly plugged in, or if the |
|
|
| phone should normally be |
|
|
| powered by the network, inform |
|
|
| your system administrator. |
"Waiting for call manager" | One of the following parameters | Check these parameters with | |
message, no dialing tone. | is not set correctly: | your system administrator. | |
| - | Phone IP address |
|
| - | Call agent address and subnet |
|
|
| mask |
|
| - | Gateway address |
|
|
|
| |
Your call partner cannot hear | The handset cable is not | Ensure that the handset cable is | |
you or you cannot hear him. | correctly plugged in. | correctly plugged into the | |
|
|
| handset and the telephone. |
Time is not the one you’ve | Time is automatically specified | Ask your system administrator. | |
programmed. | by the network. |
| |
"Phone needs to be rebooted" | Following changes in the | Press the "OK" key to reboot the | |
message. | configuration of the phone, a | phone. | |
| reboot is needed to take effect. |
| |
Phone does not always ring. | Call forwarding active or Do not | Read the relevant section of the | |
| disturb facility set. | user guide. | |
Warranty conditions
Your product is covered by a guarantee that is in accordance with the legal provisions of the country in which you purchased the product and which runs from the date of purchase. Please retain the receipt as proof of the date of purchase. Within the guarantee period, all faults that are the result of defective materials or manufacturing faults will be repaired free of charge. Repairs under guarantee will either be carried out by repairing the defective product or exchanging it, at the supplier’s discretion. Defects that do not significantly affect the value or use of the product as well as expendable items or damage that has been caused by improper use, through fair wear and tear or by interference with the product from third parties, are not covered by the guarantee. Possible consequential damages resulting from the use, the failure or faults on the product, in particular any liability for pecuniary loss, are excluded from this guarantee.
IP10S / IP10 user guide | 41 | 02P182000Aen |
