11-2

PPT 2700 Series Product Reference Guide
Troubleshooting

Table 11-1. Troubleshooting

Problem Possible Solution
PPT 2700 terminal does not turn
on.
Adjust the contrast control.
Make sure batteries are installed properly.
Replace the batteries. If your PPT 2700 terminal still does not
operate, try a soft reset; see Resetting Your PPT 2700 Terminal
on page 2-12.
PPT 2700 does not emit sound. Check the System Volume slider in the Sounds & Reminders
properties dialog box (under Start/Settings) to make sure the
volume is not turned down.
PPT 2700 turns itself off. Your PPT 2700 terminal is designed to turn itself off after a
period of inactivity. This period can be set from one to five
minutes, in one-minute intervals. Check the Power dialog box (in
the System tab under Start/Settings), and change the setting if
you need a longer delay before the automatic shutoff feature
activates.
PPT 2700 stops responding to
screen input.
Perform a soft reset. See Resetting Your PPT 2700 Terminal on
page 2-12.
PPT 2700 responds inaccurately to
stylus taps.
Align the screen. Choose Align Screen from the System tab under
Start/Settings, or hold down the Function button and press the
Action button.
PPT 2700 doesn’t recognize my
handwriting.
For your PPT 2700 to recognize handwriting input with the
stylus, characters must be written a certain way. See Appendix B,
Character Recognizer for information about how to write
character strokes.
Make the character strokes in the lower character entry area on
the screen — not on the display part of the screen.
Make sure you are writing lower-case letters in the left-hand side,
numbers in the right-hand side, and upper-case letters in the
center of the writing area.
Tapping the screen buttons or icons
does not activate the corresponding
feature.
Align the screen. Choose Align Screen from the System tab under
Start/Settings, or hold down the Function button and press the
Action button.