Troubleshooting

For any questions about managing your Synology DiskStation, go to Main Menu > DSM Help or click the Help button (with a question mark) at the top-right corner of every window. For any questions other than that, please visit Synology Inc. website www.synology.com for further assistance.

Page 233

Image 233

Synology DS411SLIM manual Troubleshooting

Contents

Synology DiskStation Users Guide Table of Contents Back Up Data Manage Media Server and iTunes Service Store and Share Files over the Internet Enjoy Entertainment Content on the ServerTransfer Files via FTP Manage Files with Web-Based File Browser Host Websites Enjoy Music Anytime and AnywhereRecord Videos with IP Cameras USB Print Server Most Models Bay & 2-Bay Models DS211+ DS710+ DiskStation Bay Models 1U RackStation DS411slim DS1511+ 2U RackStation Log in to Synology DiskStation Manager Install Synology DiskStationUse Synology Assistant Windows User Mac OS X User Get Started with Synology DiskStation Manager Linux Ubuntu User Use a Web Browser Desktop and Shortcuts DiskStation Manager AppearanceTo create a desktop shortcut to an application To remove a desktop shortcut to an application Logout, Restart, and Shutdown Manage DSM with the Main MenuTaskbar Open Application Windows Reorder Main Menu’s ThumbnailsUse the Control Panel To open an application window Manage Personal Options Volume UsageAccount To modify your account To choose a background color for your desktop DesktopTick Customize Wallpaper Tick Customize Wallpaper and then tick Customize image Tick Dont show confirmation dialog when leaving DSM Tick Do not expand the Main Menu after loginTick Resume DSM to previous logout status when logging Photo Station Login Style Change DSM SettingsTo change the style of login To display your own recognition image on the login To enable Https connection Http Service OptionsAbout redirecting to Https connection Ports used for Https connection Session Security To set the logout timerTo skip IP checking Tick Enhance browser compatibility by skipping IP checking To enable File Browser log Enable File Browser logTick Enable File Browser log To see the File Browser log To set up domain name server and default gateway Change Network SettingsGeneral To rename DiskStation To decide how your DiskStation obtains IP address To set up IPv6Network Interface To separate the Bond interface into multiple LAN interfaces BondTo combine multiple LAN interfaces with Link Aggregation To set up a wireless network Wireless Network IPv6 Setup To connect to the Internet via PPPoE Click PPPoE SettingPPPoE Tunnel To setup IPv6 TunnelTick Enable tunnel Language Modify Regional Options To set the time zone Set Up TimeTo set the date and time manually To sync the date and time with NTP server Below are a few recommended NTP servers Use Energy Saving Features Power Recovery Manage General SettingsTick Restart automatically after a power failure HDD Hibernation To manage beep control Fan speed modeManage Beep Control Manage UPS Tick the Enable UPS support checkbox Choose Startup or Shutdown Power Schedule Synology DiskStation Supported RAID Types What is Volume and Disk Group?Volume Creation Methods Manage Volumes or Disk Groups with Storage Manager To create a SHR volume using the Quick mode Create a VolumeCreate a Volume Using the Quick Mode Create a Volume by Allocating Partial Space on a Disk Group Create a Volume by Combining Several Hard DisksTo create a volume by combining several hard disks Choose Single Volume on RAID, and click Next To create a Disk Group To create volumes on the created Disk GroupCreate a Disk Group Repair a Volume or Disk Group Remove a Volume or Disk GroupClick the Volume or Disk Group tab To repair a volume or Disk Group Change RAID Type Expand a Volume or Disk GroupExpand a Volume by Changing Volume Size For RAID 1 and RAID 5, RAID 5+Spare, and RAID For one-bay modelsFor Basic or RAID 0 on models with two or more bays To expand a volume or Disk Group by adding disks Expand a Volume or Disk Group by Adding Disks ISCSI Manage iSCSI Target with Storage ManagerISCSI Target and LUN To create an iSCSI Target Tick Enable iSNS Click Enable or Disable To create an iSCSI LUN Manage iSCSI LUNs with Storage ManagerThere are 2 ways to create an iSCSI LUN To edit an iSCSI LUN To remove an iSCSI LUN Manage Hard Disks with Storage Manager Enable Write Cache Support for Hard DisksTo enable write cache support for your disk  Quick Test  Extended Test Run S.M.A.R.T. AnalysisCheck Disk Info To attach an external disk Manage External DisksTo get the information of the disk To eject or format an external disk To use the EZ-Internet wizard Set Up Port Forwarding Rules for RouterUse the EZ-Internet Wizard To set up your router Set up Router Add Port Forwarding Rules Give Synology DiskStation a Ddns HostnameTo add port forwarding rules To test whether your rules are working or not Register a Ddns hostname for Synology DiskStation Service Requirement Method 2 Register a Ddns account at No-IP.com To create a firewall rule Prevent Unauthorized Connection with Firewall To disable rules Automatically Block Suspicious Login AttemptsTo change the priorities of rules To delete rules To manage the blocked IP addresses To enable auto blockTick Enable auto block Manage Windows File Service Enable File Sharing Protocols for All PlatformsTo enable Windows file service Tick Enable Windows file service Manage Mac File Service Tick Enable NFS Enable NFS Service for Linux Clients To join a domain Join a Windows ADS Domain or WorkgroupTo join a workgroup About advanced domain options Manage Users and GroupsAbout DNS server Click Create to open the User Creation Wizard Create and Edit UsersTo create a user account Go to Main Menu Control Panel User and click Import Users To create a user account by importing users listTo edit a user To search for a user To apply password strength rules Apply Password Strength RulesClick Password Strength Tick Apply password strength rules To cancel password strength rules Click User Home Tick Enable user home service To enable user home serviceTo disable user home service Click User Home Uncheck Enable user home service Create Domain User’s Home Folder Create and Edit Groups Allow Users to Access Applications System built-in shared folders include the following Set Up Shared FoldersBuilt-in Shared Folders Created by the System To create a new shared folder Create a Shared Folder To allow users or groups to access a shared folder Allow Users or Groups to Access Shared FoldersRemove a Shared Folder To remove a shared folder To manage domain users’ access privileges Allow Domain Users or Groups to Access Shared FoldersTo allow Linux clients to access a shared folder To encrypt a shared folder To manage domain group’s access privilegesEncrypt a Shared Folder Edit an Encrypted Folder To edit Windows ACL settings To define Windows ACL settings for a shared folderDefine Windows ACL Privileges for Shared Folder Click Shared Folder in Control Panel Index Shared Folder Contents To index files in a shared folder Tick Enable file indexing Method 2 Use the Run window Access Files within the IntranetAccess Shared Folders from Windows Method 3 Use Window Explorer Access Shared Folders from Linux Access Shared Folders from Mac Tick Enable FTP service Access Files via FTPTo enable FTP service Report external IP in Pasv mode Set up FTP Connection RestrictionEnable UTF-8 filename support Enable FTP file transfer log Manage FTP Security Settings Access Files via WebDAVConnect to Synology DiskStation Using a FTP Application To configure the privilege of anonymous user File Browser Requirement Access Files via File BrowserFile Browser Appearance Go to Main Menu File Browser to open a File Browser window To perform advanced search Search for Files or FoldersTo search for files or folders in the current folder Download Files or Folders from Synology DiskStation Set File Browser in ActionUpload Files or Folders to Synology DiskStation Method Copy or Move Files or Folders on Synology DiskStation Create a Folder Rename a File or Folder on Synology DiskStationDelete Files or Folders Extract an Archive Open a File in a New Window Edit the Properties of Files and SubfoldersTo open a file in a new window  Choose Open in New Window from the Action menu To allow users and groups to access files and subfolders Allow Users and Groups to Access Files and SubfoldersObtain a File or Folder’s Download Link 100 101 Edit Music InformationTo obtain a file or folders download link To view or edit music information 102 View Documents, Photos, or VideosView Documents in Google docs 103 Preview Photos 104 Play Videos Display Additional Attributes Access Files via File Station105  Go to Main Menu and click File Station Use Data Replicator for Windows Back Up Computer DataWhat Can Data Replicator Do? 106 Use Time Machine for Mac Install Data ReplicatorData Replicator Requirement Use Data Replicator Ways to Back Up Synology DiskStation Data Back Up Data on Synology DiskStationUse rsync for Linux Create a Backup Task Perform Backup Tasks on Synology DiskStation109 Before you start, do the following first Back Up and Restore System Configuration Sync Shared Folder Contents between DiskStations 112 Manage Sync Tasks 113 Backup DiskStation Data with Time Backup To perform USBCopy Use USBCopy to Back Up Data on USB Device114 To perform SDCopy Use SDCopy to Back Up Data on SD card115 Tick Enable Web Station Enable Web StationUse Web Station to Host Websites 116 Enable Personal Website Enable Virtual Host to Host WebsitesTick Enable personal website and click OK 117 Enable MySQL Manage PHP SettingsTo Enable MySQL To turn on PHP configuration option registerglobals To enable PHP cache Install Featured Applications119 To customize PHP openbasedir Tick Enable web Https connection Modify Http Service Options120 To add an additional Http port Manage WebDAV To enable WebDAVUse WebDAV to Manage Files in Different Environments 121 Click Files Open 122Click Places Connect to server Host Mail Server Set up Mail ServerBefore you start 123 To install Mail Station Install Mail Station to Enable Webmail Service124 To connect to Mail Station To set up print server on DiskStation Set up Print Server on DiskStationSet Synology DiskStation as Print Server 125 126 Access Print Server with iOS DevicesTo access the print server with an iOS device To set up print server access with Windows Set up Computer to Access Print ServerTo set up print server access with Mac OS 127 Manage Printer Release the Connection between Printer and Client128 Click Release Printer 129 This chapter explains how to do the following Tick Enable Photo Station Enable Photo StationSupport and Limitations 130 Enable DSM User’s Photo Station Enable Personal Photo StationClick Enable Personal Photo Station service 131 Click Enable Personal Photo Station username and click OK To enable DSM user’s Photo StationManage Photo Station User Accounts 132 Create Albums Upload Albums Using Photo Uploader Synology Assistant133 To edit existing user accounts Upload Using DS photo+ Mobile App Create Album Using Photo StationUpload via File Sharing Protocols or File Browser 134 Edit Album Details Manage AlbumsUpload Photos and Videos to an Album 135 Reorder Albums Download Album136 To allow users to download albums Set as Private Album Click Customize next to Access Permissions137 Uncheck Set as public To Enable Virtual Album Enable Virtual AlbumMove or Delete Album 138 139 View and Edit Photos and VideosTo see photo or video’s details, click the following links To share photo or video’s link to social network 140 Customize Album LayoutTo add comments to photo or video To customize album layout Add a New Post Use the BlogDelete a Post Personalize the Blog 142 Find Old Posts 143 Play Music with Audio Station 144 Enable Audio StationClick Enable Audio Station 3 and click OK Library Choose Audio SourcePersonal and Shared Playlist 145 IPod Smart PlaylistInternet Radio Media Server Browse Music Organize Your MusicChange Views See Your Current Location To search music Search Music148 149 Work with PlaylistTo create a playlist, do any of the following To create a smart playlist 150 Play MusicTo rename or remove a playlist To remove songs from a playlist Add Music to Queue About the Output Modes and the Queue PanelAdd a Playlist to Queue 151 Play Music with Music Player Manage Songs in the Queue Panel152 Click Play/Pause, Next, or Previous 153 Enable TranscoderPlay Music with Mini Player Tick Enable music download Go to Settings TranscoderDownload Music 154 155 Enable Download StationTo enable Download Station To connect to Download Station, do any of the following Set up BT/HTTP/FTP/NZB156 Download Schedule Default Destination Folder157 To set advanced schedule BitTorrent Premium AccountTorrent Search 158 159 Create BT/HTTP/FTP/NZB Download Tasks Create by Entering URLs Create by Uploading Files160 To create download tasks by uploading files To create download tasks via torrent search Create via Torrent Search161 To view and update the list of RSS feeds What is RSS?Create Download Tasks for RSS Feeds 162 To create download tasks by selecting RSS feeds 163 164 To create download tasks by setting download filter View BitTorrent/HTTP/FTP/NZB Tasks Manage BT/HTTP/FTP/NZB Download TasksManage BitTorrent/HTTP/FTP/NZB Tasks 165 To edit download tasks 166To clear finished download tasks To change the list order of download tasks 167 Set up eMuleTo manage server settings Location Connection168 To set the download destination folder for eMule 169 Connect to ED2K Server/KadBandwidth 170 Create eMule Download TasksTo delete ED2K servers To connect to a random ED2K server To resume an eMule download task 171To create download tasks by uploading a file 172 Create via eMule Search To create download tasks via general search 173To create download tasks via advanced search To clear search results 174 Manage eMule Download TasksManage Download Queue 175 Check Upload Queue To enable Surveillance Station Enable Surveillance StationTick Enable Surveillance Station 176 Manage IP Cameras Choose Quick Setup or Complete Setup and click NextAdd a Camera 177 178 To edit camera settings Edit Camera and Recording SettingsTo edit motion detection settings 179 To disable cameras To edit the guard settings180 To remove cameras To enable cameras Export or Import Camera ConfigurationTo export camera configuration To import camera configuration 182 Watch Live View 183 Configure Layout 184 Use PTZ ControlUse Other Functions About Events Play and Manage Events185  The green icon represents Motion Detection Recording 186 Play Events with TimelineTo select an event source To find events on the timeline To use smart search Search for Specific Situations with Smart Search187 To view events with Image Enhancements View Events with Image Enhancements188 189 Edit EventsTo play an event with the Event Player To lock events 190 Export EventsChoose Delete Delete all Choose Delete Delete this 191 Select Enable or DisableMount Events 192 Click Close to close the E-Map Configurations windowUse E-Map 193 Receive Email or SMS Notification Initial Page Setting1 Manage Advanced SettingsCentralized Management1 194 MPEG4 Streaming Port Range2 VisualStation1Video Output Module 195 196 View LogTo delete the log To save the log 197 Assign PrivilegeTo change users privilege To authorize cameras About Camera License To install a camera licenseUse VisualStation 198 199 Manage Dlna Media Server Following shared folders will be accessed by DMA Devices200  photo  video  music Tick Enable DLNA/UPnP media server and click OK Record Diagnostic LogDetermine the DMA Menu Language and Style Re-index Media Files Tick Show videos title using embedded information Manage Browsing SettingsTick Enable Internet Radio 202 Play Multimedia Contents with DMA Devices Enable iTunes Service Manage iTunes ServiceTick Enable iTunes service and enter your Shared name Use Smart Playlist 205 Re-index Audio FilesTo edit a smart playlist To delete a smart playlist Systems general information includes the following Check System Information206 Network To check volume usageStorage 207 208 Log 209 Monitor System ResourcesSystem resources include the following To see the details of any of the resources To check if the latest DSM is available for download Update DSM210 To perform manual DSM update To check for updates regularlyTo install a new package Manage Packages Receive Event Notification Click UninstallReceive Email Notification 212 213 Tick Enable SMS notificationsReceive SMS Notification Restore Synology DiskStation to Factory Defaults Reset admins PasswordTo reset admins password There are three restore options Enable Snmp Service Reinstall Synology DiskStationTick Enable Snmp service and enter a Community name 215 216 Enable Terminal Services DS audio Use iOS and Android AppsDS cam DS photo+ 218 Use Other Mobile Devices 219 Appendix a Synology DiskStation Specifications DS710+ DS211j DS211+ 220 DS410 DS411slim DS411j DS411+II RS411 RS810+ RS810RP+ 221 DS411j DS411+II RS411 RS810+ RS810RP+ 222 ‧日本語 ‧ 한국어 ‧繁體中文 ‧简体中文 223 ‧日本語‧한국어‧繁體中文‧简体中文 224 225 Limitations 226 Appendix B LED Indication Tables 227 HDD1 & HDD2 228 229 DiskStations 230 RackStations Alert 231 232 Troubleshooting SYNOLOGY, INC END User License Agreement Page SYNOLOGY, INC Limited Product Warranty Limitations of Liability