Troubleshooting
If you experience any trouble with your wireless Internet radio, then you may find it useful to visit the help section on our webpage: http://www.reciva.com
If you have trouble connecting the radio to your wireless network, these steps may help to resolve the problem:
1.Confirm that a
2.Check that a DHCP server is available, or that you have configured a static IP address on the radio. You can configure a static IP address on the radio using the menu item ‘Configure
3.Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the radio needs access to UDP and TCP ports 80, 554, 1755, 5000 and 7070.
4.Check your access point does not restrict connections to particular MAC addresses. You can view the radio’s MAC address using the menu item ‘Configure
5.If you have an encrypted network, check that you have entered the correct key or passphrase into the radio. Remember that
the network. If the problem persists, then you may need to consult your network configuration.
If your radio can connect to the network successfully, but is unable to play particular stations, it may be due to one of the following causes:
1.The station is not broadcasting at this time of the day (remember it may be located in a different time zone).
2.The station has reached the maximum allowed number of simultaneous listeners.
3.The station is not broadcasting anymore.
4.The link on the radio is out of date.
5.The Internet connection between the server (often located in a different country) and you is slow.
Try using a PC to play back the stream via the broadcaster’s web site.
33
