Chapter 6
Troubleshooting
6.3 Voice over IP Troubleshooting
Introduction If you cannot establish a phone call via your SpeedTouch™, try the suggestions below.
Calling over VoIP If you have problems calling via VoIP, check whether:
Your telephone is correctly connected to the SpeedTouch™.
Your telephone is working on the PSTN network:
Connect your phone directly to PSTN.
Try to make a phone call.
The call agent’s IP address and call agent’s port number are configured correctly.
The PWR, PPP and VoIP Ready LEDs are on.
As soon as the VoIP Ready LED turns on, you will hear a click, indicating the switch from PSTN to VoIP.
Calling over PSTN If you have problems calling via the regular phone line, check whether:
Your telephone is correctly connected to the SpeedTouch™.
If the SpeedTouch™ is turned off, phone calls are always routed over
PSTN.
Your telephone is working on the PSTN network:
Connect your phone directly to PSTN.
Try to make a phone call.
The Forced FXO service is activated, or whether your service provider requested you to dial an extra prefix for making calls via PSTN.
If VoIP is enabled (VoIP Ready LED is on), and when making a forced
FXO call, you will hear a click, indicating the switch from VoIP to
PSTN.
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