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Technicolor - Thomson TG787 Setup wizard Troubleshooting, Setup CD does not start automatically

Models: TG787

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7Troubleshooting

7.1Setup wizard Troubleshooting

The Setup CD does not start automatically

If your computer runs:

Microsoft Windows:

1Click the Windows Start button.

2Click Run.

3In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.

Mac OS X:

1On your desktop, double-click the CD icon.

2Double-click Menu.

Your Thomson Gateway has not been found

If you see this error during setup, check whether:

The Thomson Gateway is turned on and fully initialized.

Your computer has a valid IP address, that is any address but 0.0.0.0.

No dedicated firewall device or router is placed between your computer and the Thomson Gateway. No personal network security software (for example firewall software) is running on your computer. Your computer is correctly connected to the Thomson Gateway

74	E-DOC-CTC-20080118-0051 v2.0

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Technicolor - Thomson TG787 manual Setup wizard Troubleshooting, Setup CD does not start automatically

Contents

Setup and User Guide Page Thomson TG787 Trademarks Contents Configuring WEP Encryption Configuring WPA-PSK Encryption Universal Plug and PlayAbout this Setup and User Guide Used Symbols TerminologyDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Installation IntroductionDSL service Preliminary StepsComputer requirements Internet connection detailsWall mount Placing your Thomson GatewayPossibilities Installing your Thomson Gateway Installation methodsGuided Installation Manual InstallationGuided Installation Connecting devices waitCase of problems Starting the wizardCD menu Manual Installation ProcedureConfigure the Thomson Gateway Click Setup my Thomson GatewayInstallation Thomson Gateway Basics This chapterPower LED Wireless/WLAN LEDThomson Gateway LED Behaviour Status LEDsBroadband/DSL LED Internet LEDPhone/Voice LED Ethernet LED Ethernet portRequirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Language Bar ComponentsMenu Content pane Navigation BarNotification Area TasksRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Connecting a computer using Wireless Where can I find the SSID?Where can I find the encryption? Forgot your wireless settings?Connecting a computer using Ethernet After the Installation Adding a Phone to your NetworkConnecting Phones to the Thomson Gateway Emergency callsConfiguring your Thomson Gateway Enable the Telephony ServiceConfigure the Telephony Service Select Service EnabledVerifying Telephone Connectivity Multiple Identities Pick a task list, click Use multiple identitiesAdding New Devices to your Network Feature availability Getting the Most Out of Your Thomson GatewayConnect your USB storage device to the Thomson Gateway Sharing Content on your NetworkWhat do I need? Configure Content Sharing on the Thomson Gateway Setting Up the File Server On the Tools menu, click Content SharingServer Description WorkgroupHow to access the shared content on Windows Open Windows ExplorerHow to access the shared content on Mac Result Managing your Shared ContentManaged Partition Using UPnP AV to Share Content with Media Devices Enable UPnP AV on the Thomson GatewayUnder UPnP AV Media Server, click Server Enabled Thomson UPnP AV ServerUnder FTP Server, click Server Enabled Accessing your Shared Content by FTPConfigure FTP access for your shared content Additional configuration Telephony Features ContentsAccessing the Address Book page? Using the Address bookAddress Book Managing contactsTelephony services Checking which services that you can use?Activating services Pick a task list, click View Telephony ServicesCall Forwarding Activating services on the web pagesUsing switching order commands To retrieve the call on hold when there is No active call During 3 pty retrieve B and C Call Statistics Accessing the Telephony StatisticsViewing Telephony Statistics UPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Accessing Your Thomson Gateway with UPnP Windows VistaWindows XP Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Configuring UPnP on the Thomson Gateway Enable/Disable UPnPExtended Security Enabling Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem UPnP Assign a game or application to a local networking deviceDynamic DNS What you needGetting the Most Out of Your Thomson Gateway Wireless Security MethodsEncryption methods Configuring the wireless encryptionEncryption Configuring WEP Encryption Select Use WEP EncryptionConfiguring WPA-PSK Encryption Select Use WPA-PSK EncryptionAccess Control New stations are not allowed Search for wireless devices taskPick a task list, click Search for wireless devices Registering Clients via the Association Button Under Home Network, click Wireless Disabling Ssid BroadcastWhat does this mean? SecurityInternet Security OverviewFirewall Changing the security levelCreating a new security level Pick a task list, click Create a new Security LevelEnable Web site filtering and specify a default action Configure the exceptionsWeb site Filtering StrategiesDenying access to a specific Web site Use casesAllowing access to a specific Web site Redirecting a Web site Click Allow in the Action list Redirecting all Web sitesClick Redirect in the Action list Internet Security Troubleshooting TopicsYour Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically General Thomson Gateway Troubleshooting Thomson Gateway does not workThomson Gateway unreachable Poor Thomson Gateway performanceWired Connection Troubleshooting LAN LED does not light upWireless Connection Troubleshooting Not Able to Connect Wireless ClientsNo Wireless Connectivity Poor Wireless Connectivity or RangeVoice over IP Troubleshooting Problems with Supplementary ServicesCalling over VoIP Calling over PstnSoftware Reset Reset to Factory DefaultsResetting your Thomson Gateway Hardware Reset Page Thomson Telecom Belgium