Technicolor - Thomson TG787 manual Wireless Connection Troubleshooting, No Wireless Connectivity

7 Troubleshooting

7.2.2Wireless Connection Troubleshooting

Not Able to Connect Wireless Clients

Check the following:

If registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded web pages.

Make sure the Thomson Gateway Association Control List is not locked. You can check this on the web pages. On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.

No Wireless Connectivity

Make sure that:

Both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

The wireless client is configured for the correct wireless settings (SSID, security settings).

Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.

Make sure that the wireless client adapter is enabled (message like “radio on”).

Poor Wireless Connectivity or Range

Try the following:

Change the wireless channel.

Make sure both the wireless client adapter and the Thomson Gateway are allowed to connect through wireless channels as defined for local regulatory domain.

Check the location of the Thomson Gateway in the building.

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.

Change the wireless channel

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the left menu, click Home Network.

3Under Wireless, click your access point.

Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual

Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).

4The Wireless Access Point page appears.

5In the Navigation Bar, click Configure.

6Under Configuration, select the channel of your choice in the Channel Selection list.

7Click Apply.

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