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Technicolor - Thomson TG787 manual Reset to Factory Defaults, Resetting your Thomson Gateway

Models: TG787

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7 Troubleshooting

7.4Reset to Factory Defaults

Resetting your Thomson Gateway

If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.

Warning

A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed.

Also your WLAN clients will have to be re-associated, as described in “3.1.1 Connecting a computer using Wireless” on page 21.

Methods

You can choose between:

Software Reset

Hardware Reset

Software Reset

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the Thomson Gateway menu, click Configuration.

3In the Pick a task list, click Reset my Thomson Gateway to default settings.

4The Thomson Gateway restores the initial configuration and restarts.

5The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your computer is not in the same subnet as the default IP address of the Thomson Gateway, being 192.168.1.254).

E-DOC-CTC-20080118-0051 v2.0	79

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Technicolor - Thomson TG787 manual Reset to Factory Defaults, Resetting your Thomson Gateway, Software Reset

Contents

Setup and User Guide Page Thomson TG787 Trademarks Contents Universal Plug and Play Configuring WEP Encryption Configuring WPA-PSK EncryptionUsed Symbols Terminology About this Setup and User GuideDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Introduction InstallationPreliminary Steps DSL serviceComputer requirements Internet connection detailsPossibilities Placing your Thomson GatewayWall mount Installation methods Installing your Thomson GatewayGuided Installation Manual InstallationConnecting devices wait Guided InstallationCase of problems Starting the wizardCD menu Procedure Manual InstallationConfigure the Thomson Gateway Click Setup my Thomson GatewayInstallation This chapter Thomson Gateway BasicsWireless/WLAN LED Power LEDThomson Gateway LED Behaviour Status LEDsInternet LED Broadband/DSL LEDPhone/Voice LED Ethernet LED Ethernet portThomson Gateway Web Interface Accessing the Thomson Gateway Web InterfaceRequirements Menu ComponentsLanguage Bar Navigation Bar Content paneNotification Area TasksBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Where can I find the SSID? Connecting a computer using WirelessWhere can I find the encryption? Forgot your wireless settings?Connecting a computer using Ethernet Adding a Phone to your Network After the InstallationEmergency calls Connecting Phones to the Thomson GatewayEnable the Telephony Service Configuring your Thomson GatewayConfigure the Telephony Service Select Service EnabledVerifying Telephone Connectivity Pick a task list, click Use multiple identities Multiple IdentitiesAdding New Devices to your Network Getting the Most Out of Your Thomson Gateway Feature availabilityWhat do I need? Sharing Content on your NetworkConnect your USB storage device to the Thomson Gateway Configure Content Sharing on the Thomson Gateway On the Tools menu, click Content Sharing Setting Up the File ServerServer Description WorkgroupOpen Windows Explorer How to access the shared content on WindowsHow to access the shared content on Mac Managed Partition Managing your Shared ContentResult Enable UPnP AV on the Thomson Gateway Using UPnP AV to Share Content with Media DevicesUnder UPnP AV Media Server, click Server Enabled Thomson UPnP AV ServerConfigure FTP access for your shared content Accessing your Shared Content by FTPUnder FTP Server, click Server Enabled Additional configuration Contents Telephony FeaturesUsing the Address book Accessing the Address Book page?Address Book Managing contactsChecking which services that you can use? Telephony servicesActivating services Pick a task list, click View Telephony ServicesUsing switching order commands Activating services on the web pagesCall Forwarding To retrieve the call on hold when there is No active call During 3 pty retrieve B and C Viewing Telephony Statistics Accessing the Telephony StatisticsCall Statistics Supported Operating Systems Universal Plug and PlayUPnP and the Thomson Gateway Windows Vista Accessing Your Thomson Gateway with UPnPWindows XP Go to My Network PlacesManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enable/Disable UPnP Configuring UPnP on the Thomson GatewayExtended Security Enabling Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Problem Assigning a service HTTP, FTP,... to a computerSolution Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSGetting the Most Out of Your Thomson Gateway Methods Wireless SecurityEncryption Configuring the wireless encryptionEncryption methods Select Use WEP Encryption Configuring WEP EncryptionSelect Use WPA-PSK Encryption Configuring WPA-PSK EncryptionAccess Control Pick a task list, click Search for wireless devices Search for wireless devices taskNew stations are not allowed Registering Clients via the Association Button Disabling Ssid Broadcast Under Home Network, click WirelessWhat does this mean? SecurityOverview Internet SecurityChanging the security level FirewallCreating a new security level Pick a task list, click Create a new Security LevelConfigure the exceptions Enable Web site filtering and specify a default actionWeb site Filtering StrategiesUse cases Denying access to a specific Web siteAllowing access to a specific Web site Redirecting a Web site Click Redirect in the Action list Redirecting all Web sitesClick Allow in the Action list Internet Security Topics TroubleshootingSetup CD does not start automatically Setup wizard TroubleshootingYour Thomson Gateway has not been found Thomson Gateway does not work General Thomson Gateway TroubleshootingThomson Gateway unreachable Poor Thomson Gateway performanceLAN LED does not light up Wired Connection TroubleshootingNot Able to Connect Wireless Clients Wireless Connection TroubleshootingNo Wireless Connectivity Poor Wireless Connectivity or RangeProblems with Supplementary Services Voice over IP TroubleshootingCalling over VoIP Calling over PstnResetting your Thomson Gateway Reset to Factory DefaultsSoftware Reset Hardware Reset Page Thomson Telecom Belgium