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Technicolor - Thomson TG787 manual Hardware Reset

Models: TG787

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7Troubleshooting

Hardware Reset

Proceed as follows:

1Make sure the Thomson Gateway is turned on.

2Use a pen or an unfolded paperclip to push the recessed Reset button on the back panel. Push it until the Power LED lights red - this will take about 7 seconds.

3Release the Reset button.

4The Thomson Gateway restarts.

Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible.

80	E-DOC-CTC-20080118-0051 v2.0

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Technicolor - Thomson TG787 manual Hardware Reset

Contents

Setup and User Guide Page Thomson TG787 Trademarks Contents Configuring WEP Encryption Configuring WPA-PSK Encryption Universal Plug and PlayDocumentation and software updates About this Setup and User GuideUsed Symbols Terminology Typographical ConventionsAbout this Setup and User Guide Installation IntroductionComputer requirements DSL servicePreliminary Steps Internet connection detailsWall mount Placing your Thomson GatewayPossibilities Guided Installation Installing your Thomson GatewayInstallation methods Manual InstallationCase of problems Guided InstallationConnecting devices wait Starting the wizardCD menu Configure the Thomson Gateway Manual InstallationProcedure Click Setup my Thomson GatewayInstallation Thomson Gateway Basics This chapterThomson Gateway LED Behaviour Power LEDWireless/WLAN LED Status LEDsPhone/Voice LED Broadband/DSL LEDInternet LED Ethernet LED Ethernet portRequirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Language Bar ComponentsMenu Notification Area Content paneNavigation Bar TasksRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Where can I find the encryption? Connecting a computer using WirelessWhere can I find the SSID? Forgot your wireless settings?Connecting a computer using Ethernet After the Installation Adding a Phone to your NetworkConnecting Phones to the Thomson Gateway Emergency callsConfigure the Telephony Service Configuring your Thomson GatewayEnable the Telephony Service Select Service EnabledVerifying Telephone Connectivity Multiple Identities Pick a task list, click Use multiple identitiesAdding New Devices to your Network Feature availability Getting the Most Out of Your Thomson GatewayConnect your USB storage device to the Thomson Gateway Sharing Content on your NetworkWhat do I need? Configure Content Sharing on the Thomson Gateway Server Description Setting Up the File ServerOn the Tools menu, click Content Sharing WorkgroupHow to access the shared content on Windows Open Windows ExplorerHow to access the shared content on Mac Result Managing your Shared ContentManaged Partition Under UPnP AV Media Server, click Server Enabled Using UPnP AV to Share Content with Media DevicesEnable UPnP AV on the Thomson Gateway Thomson UPnP AV ServerUnder FTP Server, click Server Enabled Accessing your Shared Content by FTPConfigure FTP access for your shared content Additional configuration Telephony Features ContentsAddress Book Accessing the Address Book page?Using the Address book Managing contactsActivating services Telephony servicesChecking which services that you can use? Pick a task list, click View Telephony ServicesCall Forwarding Activating services on the web pagesUsing switching order commands To retrieve the call on hold when there is No active call During 3 pty retrieve B and C Call Statistics Accessing the Telephony StatisticsViewing Telephony Statistics UPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Windows XP Accessing Your Thomson Gateway with UPnPWindows Vista Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enabling Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem UPnP Assign a game or application to a local networking deviceDynamic DNS What you needGetting the Most Out of Your Thomson Gateway Wireless Security MethodsEncryption methods Configuring the wireless encryptionEncryption Configuring WEP Encryption Select Use WEP EncryptionConfiguring WPA-PSK Encryption Select Use WPA-PSK EncryptionAccess Control New stations are not allowed Search for wireless devices taskPick a task list, click Search for wireless devices Registering Clients via the Association Button What does this mean? Under Home Network, click WirelessDisabling Ssid Broadcast SecurityInternet Security OverviewCreating a new security level FirewallChanging the security level Pick a task list, click Create a new Security LevelWeb site Filtering Enable Web site filtering and specify a default actionConfigure the exceptions StrategiesDenying access to a specific Web site Use casesAllowing access to a specific Web site Redirecting a Web site Click Allow in the Action list Redirecting all Web sitesClick Redirect in the Action list Internet Security Troubleshooting TopicsYour Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically Thomson Gateway unreachable General Thomson Gateway TroubleshootingThomson Gateway does not work Poor Thomson Gateway performanceWired Connection Troubleshooting LAN LED does not light upNo Wireless Connectivity Wireless Connection TroubleshootingNot Able to Connect Wireless Clients Poor Wireless Connectivity or RangeCalling over VoIP Voice over IP TroubleshootingProblems with Supplementary Services Calling over PstnSoftware Reset Reset to Factory DefaultsResetting your Thomson Gateway Hardware Reset Page Thomson Telecom Belgium