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Technicolor - Thomson TG787 manual Troubleshooting, Topics

Models: TG787

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7 Troubleshooting

7 Troubleshooting

Introduction

This chapter suggest solutions for problems you may encounter while installing or configuring your Thomson Gateway.

If the suggestions do not resolve the problem, look at the support pages on http://www.thomson- broadband.com or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and Setup Guide.

Topics

In this chapter:

General Thomson Gateway Troubleshooting

Voice over IP Troubleshooting

Reset to Factory Defaults

E-DOC-CTC-20080118-0051 v2.0	73

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Technicolor - Thomson TG787 manual Troubleshooting, Topics

Contents

Setup and User Guide Page Thomson TG787 Trademarks Contents Universal Plug and Play Configuring WEP Encryption Configuring WPA-PSK EncryptionTypographical Conventions About this Setup and User GuideUsed Symbols Terminology Documentation and software updatesAbout this Setup and User Guide Introduction InstallationInternet connection details DSL servicePreliminary Steps Computer requirementsPossibilities Placing your Thomson GatewayWall mount Manual Installation Installing your Thomson GatewayInstallation methods Guided InstallationStarting the wizard Guided InstallationConnecting devices wait Case of problemsCD menu Click Setup my Thomson Gateway Manual InstallationProcedure Configure the Thomson GatewayInstallation This chapter Thomson Gateway BasicsStatus LEDs Power LEDWireless/WLAN LED Thomson Gateway LED BehaviourEthernet LED Ethernet port Broadband/DSL LEDInternet LED Phone/Voice LEDThomson Gateway Web Interface Accessing the Thomson Gateway Web InterfaceRequirements Menu ComponentsLanguage Bar Tasks Content paneNavigation Bar Notification AreaBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Thomson Gateway Basics Adding New Devices to your Network Adding a Computer to your Network Forgot your wireless settings? Connecting a computer using WirelessWhere can I find the SSID? Where can I find the encryption?Connecting a computer using Ethernet Adding a Phone to your Network After the InstallationEmergency calls Connecting Phones to the Thomson GatewaySelect Service Enabled Configuring your Thomson GatewayEnable the Telephony Service Configure the Telephony ServiceVerifying Telephone Connectivity Pick a task list, click Use multiple identities Multiple IdentitiesAdding New Devices to your Network Getting the Most Out of Your Thomson Gateway Feature availabilityWhat do I need? Sharing Content on your NetworkConnect your USB storage device to the Thomson Gateway Configure Content Sharing on the Thomson Gateway Workgroup Setting Up the File ServerOn the Tools menu, click Content Sharing Server DescriptionOpen Windows Explorer How to access the shared content on WindowsHow to access the shared content on Mac Managed Partition Managing your Shared ContentResult Thomson UPnP AV Server Using UPnP AV to Share Content with Media DevicesEnable UPnP AV on the Thomson Gateway Under UPnP AV Media Server, click Server EnabledConfigure FTP access for your shared content Accessing your Shared Content by FTPUnder FTP Server, click Server Enabled Additional configuration Contents Telephony FeaturesManaging contacts Accessing the Address Book page?Using the Address book Address BookPick a task list, click View Telephony Services Telephony servicesChecking which services that you can use? Activating servicesUsing switching order commands Activating services on the web pagesCall Forwarding To retrieve the call on hold when there is No active call During 3 pty retrieve B and C Viewing Telephony Statistics Accessing the Telephony StatisticsCall Statistics Supported Operating Systems Universal Plug and PlayUPnP and the Thomson Gateway Go to My Network Places Accessing Your Thomson Gateway with UPnPWindows Vista Windows XPManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enabling Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Problem Assigning a service HTTP, FTP,... to a computerSolution Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSGetting the Most Out of Your Thomson Gateway Methods Wireless SecurityEncryption Configuring the wireless encryptionEncryption methods Select Use WEP Encryption Configuring WEP EncryptionSelect Use WPA-PSK Encryption Configuring WPA-PSK EncryptionAccess Control Pick a task list, click Search for wireless devices Search for wireless devices taskNew stations are not allowed Registering Clients via the Association Button Security Under Home Network, click WirelessDisabling Ssid Broadcast What does this mean?Overview Internet SecurityPick a task list, click Create a new Security Level FirewallChanging the security level Creating a new security levelStrategies Enable Web site filtering and specify a default actionConfigure the exceptions Web site FilteringUse cases Denying access to a specific Web siteAllowing access to a specific Web site Redirecting a Web site Click Redirect in the Action list Redirecting all Web sitesClick Allow in the Action list Internet Security Topics TroubleshootingSetup CD does not start automatically Setup wizard TroubleshootingYour Thomson Gateway has not been found Poor Thomson Gateway performance General Thomson Gateway TroubleshootingThomson Gateway does not work Thomson Gateway unreachableLAN LED does not light up Wired Connection TroubleshootingPoor Wireless Connectivity or Range Wireless Connection TroubleshootingNot Able to Connect Wireless Clients No Wireless ConnectivityCalling over Pstn Voice over IP TroubleshootingProblems with Supplementary Services Calling over VoIPResetting your Thomson Gateway Reset to Factory DefaultsSoftware Reset Hardware Reset Page Thomson Telecom Belgium