Texas Memory Systems RAM-SAN 520 manual ECC Errors Detected, How to Contact Us

power glitches or a serious hardware failure. If a configuration LED stays lit after power-up, do the following:

•Verify that the oscillator is firmly inserted into its slot. The oscillator is located in the center of the system motherboard, between the connectors for memory slot 5. The writing on the oscillator should be oriented in the same direction as the text next to it on the motherboard that reads “50MHz” and “3.3V”.

•Check that the system configuration board is properly seated in its connector at the top of the interface motherboard. If it has come loose or doesn’t look fully seated, push the board gently back into place. Make sure it is aligned in its slide rails before pushing the connectors together.

•Make sure that all RAM-SAN internal fans are operational and have unblocked airflow. The RAM-SAN power supply will go into thermal shutdown if it is not properly cooled. This will cause the power LEDs to blink as they turns themselves on and off depending upon the internal temperature. If one of the RAM-SAN power modules turns off, parts of the system will be unable to reconfigure themselves and will leave the configuration LED on.

•If you suspect that the RAM-SAN has experienced a power surge or glitch, turn off the RAM-SAN, wait for the internal fans to stop and then turn the system back on.

6.8 ECC Errors Detected

The RAM-SAN hardware has a mechanism for detecting system data errors using an error correction code (ECC). ECC errors are caused by bits being read from system memory incorrectly and are reported to the management port. If an ECC error is detected the management port reports:

** ECC error detected

Please follow the steps in section 6.4 to pinpoint the erroneous memory board and/or chip and call Texas Memory Systems customer support. You will need to be at the RAM-SAN monitor while talking to a customer support technician, with an error logged on the management port (resetting or turning off the RAM-SAN will cause the management port to lose the ECC error log).

6.9 How to Contact Us

At Texas Memory Systems, Inc. we strive to meet our customers’ needs by providing quality products and documentation. This Users Guide will answer many of your initial questions. Please feel free to contact our Customer Support Department with any additional questions, concerns, or comments regarding your system.

Texas Memory Systems, Inc.

11200 Westheimer Road, Suite 1000 Houston, TX 77042 www.texmemsys.com

Tel: (713) 266-3200, Fax (713) 266-0332

RAM-SAN User’s Guide Texas Memory Systems, Inc. (February 7, 2003) 6-8