The Speaker Company ta200 Troubleshooting, Common Problems, Possible Cause, Recovery Procedure

6. Troubleshooting

6.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

	Problem	Possible Cause	Recovery Procedure
Power indicator does not		* The power cord is not	* Plug the power cord in printer and outlet.
illuminate		properly connected.	* Switch the printer on.
- The printer status from
	DiagTool shows “Head
	Open”.	* The printer carriage is open.	* Please close the print carriage.
- The LCD shows “Carriage
	Open”.
- The printer status from
	DiagTool shows “Ribbon End * Running out of ribbon.		* Supply a new ribbon roll.
	Err.” Or “Ribbon Encoder	* The ribbon is installed	* Please refer to the steps on section 3.2 to
		incorrectly.
	Err.”		re-install the ribbon.
- The LCD shows “No Ribbon”.
- The printer status from		* Running out of label.	* Supply a new label roll.
	DiagTool shows “Out of	* The label is installed
			* Please refer to the steps on section 3.3 to
		incorrectly.
	Paper”.		reinstall the label roll.
		* Gap/black mark sensor is not
			* Calibrate the gap/black mark sensor.
- The LCD shows “No Paper”.		calibrated.
- The printer status from		* Gap/black mark sensor is not
		set properly.
	DiagTool shows “Paper Jam”.	* Make sure label size is set	* Calibrate the gap/black mark sensor.
		properly.	* Set label size correctly.

-The LCD shows “Paper Jam”. * Labels may be stuck inside the printer mechanism.

	* If the peel-off module is installed, please
	remove the label.
	* If there is no peel-off module in front of the
- The LCD shows “Take Label”. * Peel-off function is enabled.	printer, please switch off the printer and
	install it.
	* Check if the connector is plugging
	correctly.

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