TOPCOM OGATECH OG-T700/Twin/Triple/Quattro

8 Troubleshooting

Symptom

Possible cause

Solution

 

 

 

 

 

No display

Batteries uncharged

Check the position of the

 

 

 

 

batteries

 

 

 

 

 

 

 

 

 

Recharge the batteries

 

 

 

Handset turned OFF

Turn ON the handset

No tone

Telephone cord badly

Check the telephone cord

 

 

 

connected

connection

 

 

 

 

 

 

 

 

The line is occupied by

Wait until the other handset

 

 

 

another handset

hangs up

 

 

 

 

 

The icon

 

flashes

Handset out of range

Bring the handset closer to

 

 

 

 

 

the base

 

 

 

 

 

 

 

 

The base has no power

Check the mains connection

 

 

 

supply

to the base

 

 

 

 

 

 

 

 

The handset is not registered

Register the handset on the

 

 

 

on the base

base

 

 

 

 

 

Base or handset do not ring

The ringing volume is zero or

Adjust the ringing volume

 

 

 

low

 

 

 

 

 

 

Tone is good, but there is no

The dialling mode is wrong

Adjust the dialling mode

communication

 

(pulse/tone)

 

 

 

 

 

Not possible to transfer a call

The FLASH time is too short

Set the unit to Long Flash

on PABX

 

time

 

 

 

 

 

Telephone does not react to

Manipulation error

Remove the batteries and put

pressing the keys

 

them back in place

 

 

 

 

 

9 Warranty

9.1Warranty period

The devices have a 36-month warranty period. The warranty period starts on the day the new unit is purchased. There is no warranty on standard or rechargeable batteries (AA/AAA type). Consumables or defects causing a negligible effect on operation or value of the equipment are not covered.

The warranty has to be proven by presentation of the original or copy of the purchase receipt, on which the date of purchase and the unit-model are indicated.

9.2Warranty handling

A faulty unit needs to be returned to an authorized service centre including a valid purchase note and a filled in service card.

If the unit develops a fault during the warranty period, the service centre will repair any defects caused by material or manufacturing faults free of charge, by either repairing or

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TOPCOM OGATECH OG-T700/Twin/Triple/Quattro

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Topcom OG-T700 manual Troubleshooting, Warranty period, Warranty handling, Symptom Possible cause Solution