Chapter 12: Troubleshooting

Symptom

Solution

 

 

Recording problems

¥ If you use the TVÕs remote control to start recording, you will not be able to change inputs (page 67),

 

open the POP window (page 76), or open the FAV SCAN multi-window (page 78). If you attempt to do

 

so, the message ÒNot Available While RecordingÓ will appear on-screen.

 

¥ If you are recording a digital channel, you will only be able to change analog channels while the recording

 

is in progress. If you are recording an analog channel, you will only be able to change digital channels

 

while the recording is in progress. This is because the TV tuner that is being recorded (digital or analog)

 

will be locked on the channel that is currently recording.

 

¥ It is recommended that you use the TVÕs remote control to start recording. If you use a device other than

 

the TVÕs remote control to start recording and then attempt to access a feature that is normally denied

 

during recording (POP mode, FAV SCAN mode, changing inputs,) the recorded audio and/or video may

 

not be what you intended to record. See pages 67 and 71.

 

¥ If you connected a Symbioª AVHD recorder, in order to use its full functionality, you must first set up the

 

TV Guide On Screenª system (page 23 and Chapter 5).

 

 

Other problems

¥ If your TVÕs problem has not been addressed in this Troubleshooting section or the recommended

 

solution has not worked, use the Restore Factory Defaults procedure as described on page 52.

 

 

TV stops responding to controls

¥ If the TV stops responding to the controls on the remote control or TV side panel buttons and you cannot

 

turn off the TV, press and hold the POWER button on the TV front panel for 5 or more seconds to reset

 

the TV.

 

 

Cannot connect to network.

¥ Check modem and splitter connections.

 

¥ Make sure the splitter is connected to the modem or TEL.

 

¥ Confirm modemÕs operation with this manual.

 

¥ Make sure your network address or E-mail account are set correctly (page xx).

 

 

Disable network connection

¥ Check the LAN cable connection.

 

¥ Check that the modemÕs power cord is plugged in.

 

¥ Make sure your network address or E-mail account are set correctly (page xx).

 

 

Unstable network connection.

¥ Unplug the LAN cable from an outlet, and then connect again.

Cannot set recording timer by E-mail. ¥ Select ÒTestÓ to confirm the setup( page xx).

¥Select ÒDoneÓ after setting up( page xx).

¥See Chapter 11 in this manual.

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Toshiba 62MX195, 72MX195 Symptom Solution Recording problems, Will be locked on the channel that is currently recording