10 Troubleshooting

Fax Problems

Condition

Suggested solutions

 

 

The machine is not

Turn the power off and unplug the power cord. Plug the

working, there is no

power cord in and turn the power on.

display and the buttons

Ensure that there is power to the electrical outlet.

are not working.

 

 

 

No dial tone sounds.

Check that the phone line is connected properly.

 

Check that the phone socket in the wall is working by

 

plugging in another phone.

 

 

The numbers stored in

Make sure that the numbers are stored in memory

memory do not dial

correctly. Print a Phonebook list, referring to Address

correctly.

Book List on page 8-23.

 

 

The document does

Make sure that the document is not wrinkled and you

not feed into the

are putting it in correctly. Check that the document is the

machine.

right size, not too thick or thin.

 

Make sure that the ADF (Automatic Document Feeder)

 

cover is firmly closed.

 

 

Faxes are not received

Fax mode should be selected.

automatically.

Make sure that there is paper in the tray.

 

Check to see if the display shows “Memory Full”.

 

 

The machine does not

Make sure that the document is loaded in the ADF or on

send.

the document glass.

 

“TX” should show up on the display.

 

Check the fax machine you are sending to, to see if it

 

can receive your fax.

 

 

The incoming fax has

The fax machine sending you the fax may be faulty.

blank spaces or is of

A noisy phone line can cause line errors.

poor-quality.

Check your machine by making a copy.

 

The print cartridge may be empty. Replace the print

 

cartridge, referring to Replacing the Print Cartridge

 

on page 9-7.

 

 

Some of the words on

The fax machine sending you the fax had a temporary

an incoming fax are

document jam.

stretched.

 

 

 

There are lines on the

Check your scanning glass for marks and clean it. See

documents you send.

Cleaning the Scan Unit on page 9-5.

 

 

The machine dials a

The other fax machine may be turned off, out of paper,

number, but a

or cannot answer incoming calls. Contact the other

connection with the

machine operator to resolve the problem.

other fax machine fails.

 

 

 

Documents are not

There may not be enough memory to store the

stored in memory.

document. If the display shows a “Memory Full”

 

message, delete from memory any documents you no

 

longer need and then try again to store the document.

 

 

10-24

Xerox Phaser 3200MFP

Page 212
Image 212
Xerox 3200MFP Fax Problems, Book List on, Cartridge, referring to Replacing the Print Cartridge, Cleaning the Scan Unit on