10 Troubleshooting

 

 

 

 

 

Problem

Possible Cause and Solution

 

 

 

 

 

 

The machine

• Check if a document is loaded into the machine.

 

 

does not scan.

• Check if your machine is connected to the computer. Make

 

 

 

sure if it is connected properly if an I/O error is reported

 

 

 

while scanning.

 

 

 

• Check if the port is not busy. Since functional components of

 

 

 

MFP (printer and scanner) share the same I/O interface

 

 

 

(port), the situation of simultaneous access of different

 

 

 

“consumer” application to the same port is possible. To

 

 

 

avoid possible conflicts, only one of them at a time is

 

 

 

allowed to gain control over the device. The other

 

 

 

“consumer” will encounter “device busy” response. This can

 

 

 

usually happen while starting scan procedure, and

 

 

 

appropriate message box will be displayed.

 

 

 

To identify the source of the problem, you should open ports

 

 

 

configuration and select the port assigned to your scanner.

 

 

 

port’s symbol /dev/mfp0 corresponds to LP:0 designation

 

 

 

displayed in the scanners’ options, /dev/mfp1 relates to LP:1

 

 

 

and so on. USB ports start at /dev/mfp4, so scanner on

 

 

 

USB:0 relates to /dev/mfp4 respectively and so forth

 

 

 

sequentially. In the Selected port pane you can see if the

 

 

 

port is occupied by some other application. If this is the

 

 

 

case, you should wait for completion of the current job or

 

 

 

should press the Release port button, if you are sure that the

 

 

 

present port’s owner is not functioning properly.

 

 

 

 

 

 

I cannot scan

• Check if Gimp Front-end has “Xsane: Device dialog.” on the

 

 

via Gimp Front-

“Acquire” menu. If not, you should install Xsane plug-in for

 

 

end.

Gimp on the your computer. You can find Xsane plug-in

 

 

 

package for Gimp on Linux distribution CD or Gimp home

 

 

 

page. For the detail information, refer to the Help for Linux

 

 

 

distribution CD or Gimp Front-end application.

 

 

 

If you wish to use other kind of scan application, refer to the

 

 

 

Help for application.

 

 

 

 

 

 

I encounter

Please avoid changing the print job parameters (via LPR GUI,

 

 

error “Cannot

for example) while a print job is in progress. Known versions of

 

 

open port

CUPS server break the print job whenever print options are

 

 

device file”

changed and then try to restart the job from the beginning.

 

 

when printing a

Since Unified Linux Driver locks port while printing, the abrupt

 

 

document.

termination of the driver keeps the port locked and therefore

 

 

 

unavailable for subsequent print jobs. If this situation

 

 

 

occurred, please, try to release the port.

 

 

 

 

 

 

When printing a

The CUPS (Common Unix Printing System) version

 

 

document over

distributed with SuSE Linux 9.2

 

 

the network in

(cups-1.1.21) has a problem with ipp

 

 

SuSE 9.2, the

(Internet Printing Protocol) printing. Use the socket printing

 

 

machine does

instead of ipp or install later version of CUPS (cups-1.1.22 or

 

 

not print.

higher).

 

 

 

 

 

 

 

 

 

 

 

 

 

Xerox Phaser 3200MFP

10-29

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Xerox 3200MFP manual Problem Possible Cause and Solution