Scanning Problems

10 Troubleshooting

Condition	Suggested solutions

The scanner does not	Make sure that you place the document to be scanned
work.	face down on the document glass, or face up in the
	Automatic Document Feeder.
	There may not be enough available memory to hold the
	document you want to scan. Try the Prescan function to
	see if that works. Try lowering the scan resolution rate.
	Check that the USB or parallel cable is connected
	properly.
	Make sure that the USB or parallel cable is not defective.
	Switch the cable with a known good cable. If necessary,
	replace the cable.
	Check that the scanner is configured correctly. Check
	scan setting to make certain that the scanner job is
	being sent to the correct port.

The unit scans very	Check if the machine is printing received data. If so, scan
slowly.	the document after the received data has been printed.
	Graphics are scanned more slowly than text.
	Communication speed slows in scan mode because of
	the large amount of memory required to analyze and
	reproduce the scanned image. Set your computer to the
	ECP printer mode through BIOS setting. It will help to
	increase the speed. For details about how to set BIOS,
	refer to your computer User Guide.

Network Scan Problems (Phaser 3200MFP/N Only)

Condition	Suggested solutions

I cannot find a	You can check the scanned file’s destination in the
scanned image file.	Advanced page in the Network Scan program’s
	Properties screen.

I cannot find the	• Check if the scanned file’s application is on your
scanned image file	computer.
after scanning.	• Check Send image immediately to the specified
	folder using an associated default application in
	the Advanced page in the Network Scan program’s
	Properties screen to open the scanned image
	immediately after scanning.

I forgot my ID and	Check your ID and PIN in the Server page in the
PIN.	Network Scan program’s Properties screen.

I cannot view the	To view the Help file, you need to have Internet Explorer
Help file.	4 service pack 2 or above.

I cannot use the	Check your operating system. Supporting operating
Xerox Network	systems are Windows 98/Me/2000/XP(32/64bit)/
Scan Manager	2003(32/64bit)/Vista.

Xerox Phaser 3200MFP

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