10 Troubleshooting

 

 

 

 

 

 

 

Condition

Suggested solutions

 

 

Back of printouts

Check for leaking toner. Clean the inside of the machine.

 

 

are dirty

Cleaning the Inside on page 9-3.

 

 

 

 

Parts of the machine may have toner on them. If defects

 

 

 

 

occur, the problem will likely correct itself after running five

 

 

 

 

 

 

 

 

(5) blank sheets.

 

 

 

 

 

 

Black pages

The print cartridge may not be installed properly. Remove

A

the cartridge and re-insert it.

The print cartridge may be defective and need replacing.

Remove the print cartridge and install a new one. Replacing

the Print Cartridge on page 9-7.

The machine may require repair. Contact a service

 

representative.

Loose toner

Clean the inside of the machine. Cleaning the Inside on

 

 

 

page 9-3.

 

 

 

Check the paper type and quality. Paper Specifications on

 

 

 

page 11-6.

 

 

 

Parts of the machine may have toner on them. If defects

 

 

 

occur, the problem will likely correct itself after running five

 

 

 

(5) blank sheets.

 

 

 

Remove the print cartridge and install a new one. Replacing

the Print Cartridge on page 9-7

 

If the problem persists, the machine may require repair.

 

Contact a service representative.

Character Voids

Character voids are white areas within parts of characters

 

that should be solid black:

A

If you are using transparencies, try another type of

transparency. Because of the composition of transparencies,

some character voids are normal.

You may be printing on the wrong surface of the paper.

 

Remove the paper and turn it around.

 

The paper may not meet paper specifications. Paper

 

Specifications on page 11-6.

Horizontal

If horizontally aligned black streaks or smears appear:

stripes

The print cartridge may be installed improperly. Remove the

 

 

 

cartridge and re-insert it.

 

 

AaBbCc

The print cartridge may be defective. Remove the print

 

 

AaBbCc

cartridge and install a new one. Replacing the Print

 

 

AaBbCc

Cartridge on page 9-7.

 

 

AaBbCc

 

 

If the problem persists, the machine may require repair.

 

 

AaBbCc

 

 

Contact a service representative.

 

 

 

 

 

 

 

 

 

 

Curl

If the printed paper is curled or paper does not feed into the

 

 

 

machine:

 

 

 

Turn over the stack of paper in the tray. Also try rotating the

 

 

 

paper 180° in the tray.

Xerox Phaser 3200MFP

10-21

Page 209
Image 209
Xerox 3200MFP manual Cleaning the Inside on, Black pages