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| Troubleshooting |
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| Problem | Procedure |
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| Slow performance | The files on the hard disk drive may be |
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| fragmented - in this instance you should run the |
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| disk Defragmentation utility to check the |
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| condition of your files and the hard disk drive. |
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| Please refer to the operating system's |
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| documentation or online Help File for further |
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| information on operating and using the |
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| Defragmentation utility. |
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| As a last resort you should reformat the hard disk |
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| drive and then reload the operating system and |
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| all other files and data. If you are still unable to |
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| resolve the problem, contact your reseller, dealer |
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| or service provider. |
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DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics.
Problem | Procedure |
You cannot access a | Make sure the drive’s disc tray is securely |
CD/DVD in the drive | closed. |
| Press gently until it clicks into place. |
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| Open the disc tray and make sure the CD/DVD is |
| properly seated. It should lie flat with the label |
| facing up. |
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| A foreign object in the disc tray could block laser |
| light from reading the CD/DVD. Make sure there |
| is no obstruction. Remove any foreign object. |
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| Check whether the CD/DVD is dirty. If it is, wipe it |
| with a clean cloth dipped in water or a neutral |
| cleaner. Refer to the Media care section in |
| Chapter 4 for details on cleaning. |
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Some CD/DVDs run | The software or hardware configuration may be |
correctly, but others do | causing a problem. Make sure the hardware |
not | configuration matches your software’s needs. |
| Check the CD/DVD's documentation. |
User’s Manual |
