Toshiba C650, C655, C66 Where to write

User’s Manual 8-18

Troubleshooting

Where to write

If you are still unable to solve the problem and suspect that it is hardware

related, write to TOSHIBA at the nearest location listed below:

Outside of Europe In Europe

Australia

TOSHIBA Australia Pty. Ltd.

Information Systems Division

Building C, 12-24 Talavera Rd,

North Ryde, 2113, NSW, Australia.

Germany & Austria

TOSHIBA Europe (I.E.) GmbH

Geschäftsbereich,

Deutschland-Österreich

Hammfelddamm 8, D-41460 Neuss,

Germany

Canada

TOSHIBA of Canada Ltd.

191 McNabb Street, Markham,

Ontario L3R 8H2

France

TOSHIBA Systèms France S.A.

7, Rue Ampère B.P. 131, 92804

Puteaux Cedex

China

TOSHIBA Personal Computer &

Network (Shanghai) Co., Ltd.

10F, BEA Finance Tower, No.66

Hua Yuan Shi Qiao Road, Pudong,

Shanghai, P.R.China 200120

Netherlands

TOSHIBA Information Systems,

Benelux B.V.

Rivium Boulevard 41 2909 LK

Capelle a/d IJssel

Singapore

TOSHIBA Singapore Pte. Ltd.

438B Alexandra Road #06-01

Alexandra Technopark Singapore

119968

Spain

TOSHIBA Information Systems,

ESPAÑA

Parque Empresarial San Fernando

Edificio Europa, 1a Planta, Escalera

A 28830 Madrid España

United States of America

TOSHIBA America Information

Systems, Inc.

9740 Irvine Boulevard Irvine,

California 92618 USA

United Kingdom

TOSHIBA Information Systems

(U.K.) Ltd.

TOSHIBA Court Weybridge

Business Park Addlestone Road

Weybridge, Surrey KT15 2UL

India

TOSHIBA India Pvt Ltd.

PC Division 6th Floor, DR Gopal Das

Bhawan Barakhamba Road, Delhi-

110001, India

The Rest of Europe

TOSHIBA Europe (I.E.) GmbH

Geschäftsbereich, Deutschland-

Österreich Hammfelddamm 8, D-

41460 Neuss, Germany

Contents

Main Table of Contents Preface General Precautions Page Page Copyright Disclaimer Trademarks FCC information FCC notice "Declaration of Conformity Information" FCC conditions Contact EU Declaration of Conformity CE compliance Working environment Video Standard Notice Canadian regulatory information (Canada only) Following information is only valid for EU-member States: Disposal of products Disposal of batteries and/or accumulators Disposing of the computer and the computer's batteries REACH - Compliance Statement Following information is only for Turkey: Optical disc drive safety instructions Page HITACHI-LG Data Storage, Inc. Precautions Preface Conventions Abbreviations Icons Keys S General Precautions Provide adequate ventilation Creating a computer-friendly environment Stress injury Heat injury Pressure or impact damage Page Chapter 1 Getting Started Equipment checklist Hardware Documentation Getting Started Connecting the AC adaptor Page Page Opening the display Turning on the power Starting up for the first time Turning off the power Shut Down Mode Sleep Mode Benefits of Sleep Mode Executing Sleep Mode Sleep Mode limitations Hibernation Mode Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode System Recovery Options System Recovery Options System Recovery Creating Recovery Media Restoring the pre-installed software from the Recovery hard disk drive Restoring the pre-installed software from your created Recovery Media Chapter 2 The Grand Tour Front with the display closed Legal Footnote (Non-applicable Icons) Left side Page Right side Back Underside Front with the display open Page Indicators System indicators Keyboard indicators Optical disc drives Writable discs CDs DVDs AC adaptor Page Chapter 4 Operating Basics Using the Touch Pad Web Camera Using the TOSHIBA Face Recognition Disclaimer How to register the Face Recognition Data Page How to Delete the Face Recognition Data How to launch the help file Windows Logon via TOSHIBA Face Recognition 1:N Mode Login screen 1:1 Mode Login screen Using optical disc drives Loading discs Page Removing discs How to remove discs when the disc tray will not open Writing CD/DVDs Important message Disclaimer Before writing or rewriting with the DVD Super Multi drive Page When writing or rewriting TOSHIBA Disc Creator Data Verification How to learn more about TOSHIBA Disc Creator TOSHIBA VIDEO PLAYER Notes on use Display Devices & Audio Starting TOSHIBA VIDEO PLAYER Operating TOSHIBA VIDEO PLAYER Open TOSHIBA VIDEO PLAYER HELP Media care Sound System Adjusting System Volume Changing System Sounds SmartAudio Starting SmartAudio Application Opening SmartAudio Help Adjusting Microphone Level Wireless communications Wireless LAN Setting Security Bluetooth wireless technology Worldwide operation Radio links Security Bluetooth Stack for Windows by TOSHIBA LAN LAN cable types Connecting the LAN cable Disconnecting the LAN cable Computer Handling Cleaning the computer Moving the computer Heat dispersal Chapter 3 Hardware, Utilities and Options Hardware Processor Legal Footnote (CPU) Memory Power Legal Footnote (Memory (Main System)) Disks Optical disc drive Legal Footnote (Battery Life) Legal Footnote (Hard Disk Drive (HDD) Capacity) Display Intel Display Power Saving Technology Legal Footnote (LCD) Sound Multimedia Communications Legal Footnote (Graphics Processing Unit ("GPU")) Special features Legal Footnote (Wireless LAN) Page Utilities and Applications Page Page Optional devices Cards/memory Peripheral devices Other Memory media slot Memory media Points to note about the SD/SDXC memory card Memory media format Formatting an SD/SDXC memory card Media care Card care Memory card care About the write-protect Inserting a memory media Removing a memory media Additional memory module Installing a memory module Page Page Removing a memory module External monitor Connecting the monitor cable HDMI Connecting the HDMI out port . Settings for display video on HDMI Select HD Format Security lock Connecting the security lock Optional accessories Chapter 5 The Keyboard Typewriter keys Function keys: F1 F9 Soft keys: FN key combinations Hot keys Page FN Sticky key Windows special keys Generating ASCII characters Chapter 6 Power and Power-Up Modes Power conditions Monitoring of power condition DC IN/Battery indicator Power indicator Battery Battery types Battery pack Real Time Clock (RTC) battery Care and use of the battery pack Charging the batteries Procedures Time Battery charging notice Monitoring battery capacity Maximizing battery operating time Battery exhausted time Extending battery life Replacing the battery pack Removing the battery pack Installing the battery pack Password Utility User Password Supervisor password Starting the computer by password Power-up modes Windows utilities Hot keys Panel power on/off System automatic Sleep/Hibernation Chapter 7 HW Setup Accessing HW Setup HW Setup window General Setup Password User Password Owner String Display Power On Display Boot Setting Boot Setting Options Boot Speed Panel Open - Power On Keyboard Wake-up on Keyboard LAN Wake-up on LAN Page Chapter 8 Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Power Overheating power down AC power Battery Page Real Time Clock Keyboard Internal display panel Hard disk drive DVD Super Multi drive Memory Cards: SD/SDXC Card, MultiMediaCard Pointing device Touch Pad USB mouse USB device Additional memory module Sound system External monitor LAN Wireless LAN Bluetooth Recovery Media TOSHIBA support Before you call Where to write Appendix A Specifications Physical Dimensions Environmental Requirements Power Requirements External RGB monitor port pin assignment Appendix B Display Controller and Video mode Display controller Video mode Appendix C Information for Wireless Devices Wireless LAN Interoperability Bluetooth wireless technology Interoperability CAUTION about Wireless Devices Wireless Devices and your health Radio Regulatory Information Europe Restrictions for Use of 2400.0-2483.5MHz Frequencies in Europe Restrictions for Use of 5150-5350MHz Frequencies in Europe Restrictions for Use of 5470-5725MHz Frequencies in Europe Canada - Industry Canada (IC) USA-Federal Communications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Caution: Radio Frequency Interference Requirements Taiwan Using this equipment in Japan 1. Important notice 2. Indication for Wireless LAN 3. Indication for Bluetooth 4. About the JEITA Device Authorization Radio approvals for wireless devices Approved Countries/Regions for the Atheros AR9285 Wireless Network Adapter b/g/n (b/g) Wireless LAN Approved Countries/Regions for the Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC b/g/n Wireless LAN Page Page Page Appendix D AC Power Cord and Connectors Certification agencies Europe: Page Appendix E Legal Footnotes Non-applicable Icons CPU 64-Bit Computing Memory (Main System) Battery Life Hard Disk Drive (HDD) Capacity LCD Graphics Processing Unit ("GPU") Page Glossary Page Index A B C D J K L M P R S T W