Toshiba D-R420KU owner manual Troubleshooting, Power, Picture, Sound, Remote control

TROUBLESHOOTING

Before requesting service for this unit, check the table below for a possible cause of the problem you are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.

Symptom	Remedy
Power
The power does not turn on.	• Check that the AC power cord is connected securely.
	• Check the breaker (in case of power failure).
Picture
There is no picture.	• Re-connect the connecting cords securely.
	• Check if the connecting cords are damaged.
	• If the main menu appears on the TV screen, press [RETURN] to exit.
	• Check the connection to your TV (pages 18-21).
	• Check if the progressive scan mode is set correctly according to your TV
	(page 90).
	• Switch the input selector on your TV (such as to “L1”) so that the signal from
	the unit appears on the TV screen.
Picture noise appears.	• Clean the disc with a cleaning cloth.
TV program pictures are	• Check if all the connections are made correctly (page 18).
distorted.
Playback picture is distorted.	• Keep the device which may cause electrical disturbances, such as a cellular
	phone away.

Playback picture or TV program from the device connected through the unit is distorted.

•If the playback picture output from a DVD player, VCR or tuner goes through the unit before reaching your TV, the copy-protection signal applied to some programs could affect picture quality. Disconnect the playback device in question and connect it directly to your TV.

Cannot record a TV program.	• This unit does not have a tuner to receive TV broadcasting.
	• You must connect this unit to an external tuner to record TV programs
	(page 18).
Sound
There is no sound.	• Clean the disc with a cleaning cloth.
	• Re-connect all connections securely.
	• Check if the connecting cord is damaged.
	• Check the connections to the amplifier input.
	• The input device setting on the amplifier is incorrect.
	• The unit is in pause mode or in slow-motion playback mode.
	• The unit is in fast forward or fast reverse mode.
	• If the audio signal does not come through the DIGITAL AUDIO OUTPUT
	(COAXIAL) jack, check the setting in “Audio Out” (page 85).
No DTS sound on digital output.	• Change the setting menu for DTS to ON.
No DTS sound from analog	• This unit has no analog sound output when playing back the selected DTS
output	sound mode.
Sound is noisy.	• Clean the disc with a cleaning cloth.
Remote control
The remote control does not	• Batteries are weak.
function.	• There are obstacles between the remote control and the unit.
	• The remote control is far from the unit.
	• There are no batteries in the remote control.
	• Check if the unit is turned on.
	• The remote control is not pointed at the infrared sensor window on the unit.

94 EN

E7PCAUD_DR420KU_EN.indd 94

2/6/2009 10:56:03 AM