5. TROUBLESHOOTING

ENGLISH VERSION EO1-33056

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

1.If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

2.After the printer is turned off, all print data in the printer is cleared.

3.“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages

 

Problems/Causes

HEAD OPEN

 

The Print Head or Pinch Roller is opened

 

 

in Online mode.

HEAD OPEN

****

A feed or an issue was attempted with

 

 

the Print Head or Pinch Roller opened.

 

 

COMMS ERROR

A communication error has occurred.

 

 

 

 

PAPER JAM

****

1.

The media is jammed in the media

 

 

 

path. The media is not fed smoothly.

 

 

2.

A wrong Media Sensor is selected for

 

 

 

the media being used.

 

 

3.

The Black Mark Sensor is not

 

 

 

correctly aligned with the Black Mark

 

 

 

on the media.

 

 

4.

Size of the loaded media is different

 

 

 

from the programmed size.

 

 

5.

The Feed Gap Sensor cannot

 

 

 

distinguish a print area from a label

 

 

 

gap.

 

 

 

 

Solutions

Turn the Head Lever and Pinch Roller Lever to the lock position.

Turn the Head Lever and Pinch Roller Lever to the lock position. Then press the [RESTART] key.

Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the

[RESTART] key.

⇒Section 5.3.

2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job.

3.Adjust the sensor position. Then press the [RESTART] key.

⇒Section 2.4.

4.Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.

5.Refer to Section 2.12 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

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Toshiba EO1-33056D, B-SX6T Series owner manual Troubleshooting, Error Messages, Restart key
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B-SX6T Series, EO1-33056D specifications

The Toshiba EO1-33056D, part of the B-SX6T Series, represents a significant advancement in industrial printing technology, catering to various business sectors that require reliable high-performance printing solutions. Engineered for versatility and durability, the B-SX6T Series is designed for applications ranging from manufacturing to logistics, retail, and healthcare.

One of the primary features of the EO1-33056D is its robust construction that ensures longevity and reliability even in harsh industrial environments. The chassis is built to withstand adverse conditions, making it a trusted partner for businesses that require continuous operation in demanding settings. The printer's compact design allows for easy integration into existing workflows without taking up excessive space.

The B-SX6T Series supports high-quality printing resolutions up to 600 dpi, ensuring sharp, clear images and text. This feature is particularly beneficial for printing barcodes, labels, and tags that require precise detail to ensure optimal scanning performance. The printer can handle a wide variety of media, including various label sizes and materials, which adds to its flexibility.

Toshiba has incorporated advanced printing technologies in the EO1-33056D. One notable technology is Thermal Transfer and Direct Thermal printing, allowing users to choose the most suitable method for their specific needs. This flexibility helps businesses manage costs effectively while maintaining high print quality.

User-friendliness is another standout characteristic of the B-SX6T Series. The printer features a color LCD display that simplifies operation and navigation, allowing users to quickly adjust settings or diagnose issues. Furthermore, it offers USB and Ethernet connectivity options, enabling seamless integration into the existing IT infrastructure.

Sustainability is also a key component of these printers. Toshiba focuses on reducing environmental impact by designing energy-efficient devices and utilizing less material in their construction. This commitment to sustainability aligns with the growing demand for eco-friendly solutions in the industrial sector.

In summary, the Toshiba EO1-33056D from the B-SX6T Series stands out with its robust build, advanced printing technologies, user-friendly interface, and commitment to sustainability. These attributes make it a top choice for businesses looking to enhance their printing capabilities while maintaining operational efficiency.
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