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Dell R720XD Troubleshooting Your System, Removing The Optional Hard-DriveBackplane Back

Models: R720XD R720

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Installing A Processor	87
Power Supplies	88
Hot Spare Feature	89
Removing An AC Power Supply	89
Installing An AC Power Supply	90
Wiring Instructions For A DC Power Supply	91
Removing A DC Power Supply	93
Installing A DC Power Supply	94
Removing The Power Supply Blank	95
Installing The Power Supply Blank	95
System Battery	95
Replacing The System Battery	95
Hard-Drive Backplane	96
Removing The Hard-Drive Backplane	97
Installing The Hard-Drive Backplane	110
Removing The Optional Hard-Drive Backplane (Back)	111
Installing The Optional Hard-Drive Backplane (Back)	113
Control Panel Board	114
Removing The Control Panel (PowerEdge R720)	114
Installing The Control Panel (PowerEdge R720)	115
Removing The Control Panel (PowerEdge R720xd)	116
Installing The Control Panel (PowerEdge R720xd)	117
Removing The I/O Panel (PowerEdge R720xd)	118
Installing The I/O Panel (PowerEdge R720xd)	119
System Board	119
Removing The System Board	119
Installing The System Board	121
4 Troubleshooting Your System	123
Safety First—For You And Your System	123
Troubleshooting System Startup Failure	123
Troubleshooting External Connections	123
Troubleshooting The Video Subsystem	123
Troubleshooting A USB Device	123
Troubleshooting A Serial I/O Device	124
Troubleshooting A NIC	124
Troubleshooting A Wet System	124
Troubleshooting A Damaged System	125
Troubleshooting The System Battery	126
Troubleshooting Power Supplies	126
Troubleshooting Cooling Problems	126
Troubleshooting Cooling Fans	127

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Dell R720XD owner manual Troubleshooting Your System, Removing The Optional Hard-DriveBackplane Back

Contents

Dell PowerEdge R720 and R720xd Owners Manual Regulatory Model E14S SeriesRegulatory Type: E14S001 Notes, Cautions, and Warnings Contents 2 Using The System Setup and Boot Manager1 About Your System 3 Installing System Components General Memory Module Installation GuidelinesInstalling Memory Modules Internal USB Memory Key Optional 4 Troubleshooting Your System Installing The Optional Hard-DriveBackplane BackRemoving The Optional Hard-DriveBackplane Back 7 Technical Specifications 5 Using System Diagnostics6 Jumpers And Connectors Disabling A Forgotten PasswordFront-PanelFeatures And Indicators About Your SystemItem Item LCD Panel Features View Menu Setup MenuHome Screen Set errorDiagnostic Indicators Electrical indicator Condition See Getting HelpHard-DriveIndicator Patterns Connector Back-PanelFeatures And IndicatorsIndicator, Button, or PowerEdge R720Connector NIC Indicator CodesIndicator, Button, or ItemPower Indicator Codes Other Information You May Need Using The System Setup and Boot Manager Choosing The System Boot ModeResponding To Error Messages Entering System SetupSystem Setup Options Using The System Setup Navigation KeysSystem Setup Main Screen System BIOS ScreenSystem Information Screen Memory settings screen Processor Settings ScreenMenu Item SATA Settings Screen Boot Settings Screen Integrated devices screenSerial Communications Screen System Profile Settings Screen System Security Screen System And Setup Password Features Miscellaneous SettingsAssigning A System And/Or Setup Password To assign a system and/or setup password Entering The UEFI Boot Manager Using Your System Password To Secure Your SystemOperating With A Setup Password Enabled Using The Boot Manager Navigation Keys Boot Manager ScreenUEFI Boot Menu Changing The Thermal Settings iDRAC Settings UtilityEntering The iDRAC Settings Utility Embedded System ManagementFront Bezel Optional Installing System ComponentsRecommended Tools Removing The Front BezelInstalling The Front Bezel Opening And Closing The SystemOpening The System Inside The System Closing The Systemcooling-fanassembly Cooling Shroud Removing The Cooling ShroudInstalling The Cooling Shroud System memory•number of DIMMs populated per channel Processor General Memory Module Installation GuidelinesProcessor DIMM TypeMemory Optimized Independent Channel Mode Mode-SpecificGuidelinesAdvanced ECC Lockstep Memory SparingSample memory configurations Memory MirroringNumber of Removing Memory Modules 2.Open the system 3.Remove the cooling shroud Installing Memory Modules Hard Drives Installing A 2.5 Inch Hard-DriveBlank Removing A 2.5 Inch Hard-DriveBlankRemoving A 2.5 Inch Hard-DriveBlank Back Installing A 2.5 Inch Hard-DriveBlank Back Removing A 3.5 Inch Hard-DriveBlankInstalling A 3.5 Inch Hard-DriveBlank Installing A Hot-SwapHard DriveRemoving A Hot-SwapHard Drive Removing A Hard Drive From A Hard-DriveCarrier Installing A Hard Drive Into A Hard-DriveCarrier Optical Drive OptionalRemoving The Optical Drive Installing The Optical Drive Cooling Fans Removing A Cooling FanInstalling A Cooling Fan Removing The Cooling-FanAssemblyInstalling The Cooling-FanAssembly Internal USB Memory Key OptionalPCIe Card Holder Replacing The Internal USB KeyRemoving The PCIe Card Holder Installing The PCIe Card Holder Installing The Top Cover Lock Latch Top Cover Lock LatchOpening And Closing The PCIe Card Holder Latch Cable Retention Bracket Removing The Cable Retention BracketInstalling The Cable Retention Bracket Expansion Card Installation GuidelinesExpansion Cards And Expansion-CardRisers Riser Converged expansion card 7.Replace the expansion-cardlatch expansion-cardriser 1 cage Removing Expansion-CardRisers expansion-cardslot chassis intrusion switch Installing Expansion-CardRisers GPU Card Installation GuidelinesInstalling A GPU Card Removing A GPU Card SD vFlash Card Replacing An SD vFlash CardRemoving The vFlash Media Unit Installing The vFlash Media Unit Internal Dual SD Module Removing The Internal Dual SD ModuleInstalling The Internal Dual SD Module Integrated Storage Controller Card Installing An Internal SD CardInternal SD Card Removing An Internal SD CardRemoving The Integrated Storage Controller Card Installing The Integrated Storage Controller Card Network Daughter CardRemoving The Network Daughter Card Installing The Network Daughter Card ProcessorsRemoving A Processor heat sink close-locksymbol Installing A Processor Power Supplies Hot Spare Feature Removing An AC Power SupplyInstalling An AC Power Supply Required Wires Wiring Instructions For A DC Power SupplyKit Contents Assembling And Connecting The Safety Ground WireAssembling The DC Input Power Wires Removing A DC Power Supply Installing A DC Power Supply Installing The Power Supply Blank System BatteryRemoving The Power Supply Blank Replacing The System BatteryHard-DriveBackplane Removing The Hard-DriveBackplane backplane power cable B backplane signal cablebackplane power cable A release tabscable retention bracket 5.SAS connectors on the backplaneSAS connector mini PERC SAS on the system boardcable retention bracket SAS connector on the system boardSAS connector on the backplane system boardhard-drivebackplane connectors backplane power cablesbackplane signal cable x16 hard-drivebackplanecable retention bracket 5.SAS connectors on the backplaneSAS connector on the system board system boardx8 hard-drivebackplane backplane power cablebackplane signal cable release tabsystem board backplane signal cable hard-drivebackplane connectorsbackplane power cable release tabcable retention bracket release tabs integrated storage controller card cable retention bracketsystem board 5.SAS backplanex24 hard-drivebackplane Installing The Hard-DriveBackplane Removing The Optional Hard-DriveBackplane Back pass-throughI2C cable Installing The Optional Hard-DriveBackplane Back Removing The Control Panel PowerEdge R720 Control Panel BoardInstalling The Control Panel PowerEdge R720 Removing The Control Panel PowerEdge R720xd Installing The Control Panel PowerEdge R720xd Removing The I/O Panel PowerEdge R720xd Installing The I/O Panel PowerEdge R720xd System BoardRemoving The System Board f.internal dual SD module Installing The System Board h.cooling shroud i.power supplys d.internal USB key if installedf.all expansion-cardrisers g.cooling-fanassembly 5.Replace the following a.cable retention bracketTroubleshooting System Startup Failure Troubleshooting Your SystemSafety First-ForYou And Your System Troubleshooting External ConnectionsTroubleshooting A Serial I/O Device Troubleshooting A NICTroubleshooting A Wet System Troubleshooting A Damaged System Troubleshooting The System Battery Troubleshooting Power SuppliesTroubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System MemoryTroubleshooting An Internal USB Key Troubleshooting An SD CardTroubleshooting An Optical Drive Troubleshooting A Tape Backup UnitTroubleshooting A Hard Drive Troubleshooting A Storage Controller Troubleshooting Expansion Cards Troubleshooting ProcessorsIf the problem persists, see Getting Help Dell Embedded System Diagnostics Using System DiagnosticsDell Online Diagnostics When To Use The Embedded System DiagnosticsSystem Diagnostic Controls Jumpers And Connectors System Board Jumper Settings1J_PS2 2J_SATA_CD 3J_SATA_TBU 4J_BP0 5J_TBU System Board ConnectorsRiser 3 connector USB connector 6J PS1 7J IDSDM 8J NDC 9J RISER 3A 10J RISER 3B12J VIDEO REAR 13J COM1 14J IDRAC RJ45 15J CYC Backplane signal connector Disabling A Forgotten PasswordConnector ItemProcessor Technical SpecificationsExpansion slots using riser card Expansion BusMemory DrivesFront Connectors BackDrives InternalExpanded Operating Temperature Temperature Continuous Operation EnvironmentalTemperature Relative HumidityEnvironmental Particulate ContaminationGaseous Contamination LCD Messages System Error MessagesSystem Messages Viewing LCD MessagesError Code Error Code See Getting HelpError Code Error Code Error Code Error Code <location><location> Error Code <location>Error Code HelpError Code see Getting HelpGetting Help Error Code Getting HelpError Code see Getting HelpError Code see Getting HelpError Code See Getting HelpError Code Error Code Diagnostic Messages Warning MessagesAlert Messages Getting Help Contacting Dell